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Responsibilities
- Assist program staff to meet Federal, State and local code and regulations and accrediting body standards.
- Facilitate the preparation of Annual Action Plans, in support of long range strategic plans.
- Conduct or oversee Case Record Review activities and prepare quarterly and annual Case Record Review reports, aggregating data, analyzing trends, and collaborating with program staff on follow-up activities and improvements.
- Coordinate or conduct Consumer Safety activities including investigations, assessments, evaluations, incident/accident/grievance tracking, and case reviews related to incidents.
- Prepare quarterly and annual Consumer Safety reports, aggregating incident/accident/grievance data and analyzing trends, collaborating with program staff on follow-up activities and improvements.
- Chair or participate in program Incident Review Committee meetings.
- Conduct or coordinate the implementation and administration of annual Customer Satisfaction Surveys, aggregating data, analyzing trends, and collaborating with program staff on follow-up activities and improvements.
- Prepare quarterly and annual Internal Quality Monitoring reports capturing key program indicators and quality improvement data, analyzing trends, and collaborating with program staff on follow-up activities and improvements.
- Facilitate the submission of Outcome Measurement reports, tracking key Outcomes and Performance measurements, aggregating data, analyzing trends, and collaborating with program staff on follow-up activities and improvements.
- Develop or utilize agency systems for program data collection and trend analysis, implementing procedures for demographics, incidents, accidents, and investigations.
- Assist with the formulation, implementation, and monitoring of corrective actions for program improvement, including policy/procedure development, systems development, establishing benchmarks, personnel assignments, and training.
- Participate in Quality Team meetings, communicate results and recommendations, and present Quality Improvement reports with trend analysis.
- Ensure the implementation requirements as indicated in the agency Quality Improvement manual.
- Perform other QI tasks as assigned.
Requirements
- Bachelor’s degree required.
- Master’s degree preferred in Human Services, Social Work, Health Care Administration, Public Administration or similar field.
- One year’s experience in quality improvement/program evaluation and/or administration in not-for-profit settings, preferred.
- Experience with computer database and word-processing programs such as MS-Office Suite–Word, Excel, Electronic Health Records is desirable.
- Experience with audit preparation, accreditation/survey activities (especially CMS, TQM, CPI, OMH, COA), and Outcomes measurement is desirable.
- Familiarity with the community to which assigned and knowledgeable about the major culture groups within the neighborhoods served.
- Residence in the community in which the position is located is desirable.
- Being from the culture and ability to speak the language of the major groups served in the community is desirable.
- Excellent writing skills.
- Good basic computer skills (e-mail, word processing, internet research).
Skills
- MS-Office Suite (Word, Excel)
- Electronic Health Records
- Database creation and maintenance
- Information and data tracking and analysis
- Audit preparation
- Accreditation/survey activities (CMS, TQM, CPI, OMH, COA)
- Outcomes measurement
- Community familiarity
- Cultural knowledge
- Language proficiency (relevant to community served)
- Writing skills
- Basic computer skills (e-mail, word processing, internet research)
Education Level
- Bachelor's degree
- Master's degree preferred
About the Company
- SCO Family of Services is an Equal Opportunity Employer.
Equal Opportunity
- SCO Family of Services is an Equal Opportunity Employment Employer.