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About the Role
As a Field Service Technician II, you will be the primary expert ensuring our customers' automation and material handling systems operate at optimal performance. This is a hands-on role involving direct work with critical equipment in high-volume warehouse and manufacturing settings. You will manage installations, perform preventative maintenance, troubleshoot issues, and respond to emergency service calls, often resolving problems independently while knowing when to escalate.
Responsibilities
- Perform installations, preventive maintenance, troubleshooting, and repairs on electro-mechanical material handling equipment.
- Respond to emergency calls within territory on a 24/7 basis, with occasional travel outside of home territory.
- Perform mechanical work including fabricating, stick welding, and painting.
- Carry out scheduled machinery maintenance at client sites.
- Use a multi-meter to check fuses, troubleshoot contactors, verify power, and troubleshoot 3-phase motors.
- Document all work performed in the E-360 reporting system.
- Communicate machine issues, status, and repair needs effectively with clients and leadership.
- Work within the safety guidelines of customers, Adaptec Solutions, and OSHA.
- Complete jobs independently and escalate concerns to leadership or the client when necessary.
Requirements
- HSD/GED or equivalent required; vocational or technical school degree preferred.
- Strong electro-mechanical reasoning ability required.
- 5 years of troubleshooting and repair of mechanical equipment and 2 years of troubleshooting and repair of electrical equipment required.
- Rigger, Millwright, or Machine Builder experience is acceptable.
- Ability to read and interpret blueprints, schematics, and detailed repair drawings.
- Ability to use hand tools, measurement instruments, and power tools including drills, grinders, welders, and impact wrenches.
- Experience with heavy equipment operation such as forklifts, aerial, and scissor lifts is required on some jobs.
- Foundational understanding of MIG/TIG/Stick welding required.
- Valid driver's license, clean driving record, and ability to comply with DOT regulations.
- Ability to pass DOT physical.
- Ability to attend emergency calls, potentially requiring overnight travel.
- May be required to travel outside of home territory to assist other teams and customers.
- Strong written and verbal communication skills.
- Basic hand tools required (Adaptec provides specialty tools).
- Computer skills required; experience with field service reports strongly preferred.
- Ability to exert 50 to 100 pounds of force occasionally, and/or 10 to 20 pounds of force constantly to move objects.
- Ability to lift a minimum of 50 pounds.
Skills
- Troubleshooting
- Repair
- Mechanical equipment
- Electrical equipment
- Fabricating
- Welding
- Rigging
- Multi-meter usage
- 3-phase motor troubleshooting
- Blueprint interpretation
- Schematic interpretation
- Hand tool usage
- Power tool usage
- Heavy equipment operation
- MIG welding
- TIG welding
- Stick welding
- Communication (written and verbal)
- Computer skills
- Field service reporting
Location
- Albany, NY
Work Type
- Road/client based
- Weekend rotations
Experience Level
- Minimum 3-5 years of troubleshooting and repair of mechanical equipment
- 2 years of troubleshooting and repair of electrical equipment
Education Level
- HSD/GED or equivalent
- Vocational or technical school degree preferred
Salary/Compensations
- $29.00 - $33.00 per hour
- OT after 8 hours of travel and work time
- Double time after 10 hours each day
- Saturday work paid at time and a half for 0-10 hours
- Sunday work paid at double time
- All travel is paid
Benefits
- Paid Travel Time
- Advancement & Training Opportunities (PLC, FANUC robotics, automated shelving, leadership development)
- Internal promotions and advancement
- Competitive pay
- Health, dental, vision insurance
- 401(k) with immediate vesting
- PTO
- 11 paid company holidays including your birthday
- HSA/FSA accounts
- Generous 401(k) match
- Short-term/long-term disability coverage
- Basic life/AD&D insurance
- Education assistance
- Specialty tools and safety gear provided
About the Company
- Adaptec Solutions, LLC is a growing organization in the material handling and automation industry.
- We focus on keeping customers' automation and material handling systems running at peak performance.
- We foster a team environment with highly skilled technicians and engineers who support each other.
- We maintain a culture of safety, upholding customer, OSHA, and Adaptec standards.
Equal Opportunity
- Adaptec Solutions, LLC is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.