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About the Role

Toronto Seniors Housing Corporation (TSHC) is seeking a People and Culture Business Partner to implement and deliver strategic and operational people and culture programs, focusing on labor and employee relations. This role involves administering collective agreements, handling investigations, and providing guidance to client groups, aligning with TSHC's strategic priorities.

Responsibilities

Provide HR advisory services, including coaching and advice on talent acquisition, health and safety, disability management, training, policy interpretation, and investigations.
Conduct thorough interviews and workplace investigations, making recommendations on outcomes.
Interpret client needs, identify risks, and facilitate problem-solving.
Communicate corporate people and culture initiatives and policies to clients.
Maintain knowledge of employment legislation and HR best practices.
Support talent acquisition strategies, including staffing plans, recruitment processes, and contract management.
Collaborate with union partners to resolve employee/union complaints and grievances.
Provide coaching and strategic advice in human rights, labor and employee relations, and legislation interpretation.
Ensure timely delivery of HR services, including disciplinary matters, investigations, and performance management.
Support the grievance process, including tracking, scheduling, investigating, and preparing responses.
Interpret and administer collective agreements, assist in grievance hearings, and promote positive labor relations.
Participate in labor management meetings and other union-related discussions.
Partner with Learning and Organizational Development to outline people and culture goals and improve organizational culture.
Participate in organization-wide people and culture initiatives and long-term planning.
Contribute to the design and development of people and culture policies.
Provide recommendations on program execution at the client level.
Support compensation, benefits, pension, and job evaluation activities.
Support feedback processes and employee input initiatives.
Lead and/or participate in people and culture projects.
Work with HR information systems and reporting to understand trends and facilitate data-driven decisions.
Collect and analyze HR data to promote continual improvement.
Support Employee and Labour Relations in preparing background information for meetings and processes.
Support transformation projects and organizational changes with data analysis and implementation.
Partner with the People and Culture team to develop and implement solutions.
Contribute to the development of people and culture communications strategy.
Travel between seniors buildings will be required.
Evening and weekend work may be required from time to time.

Requirements

Degree in Human Resources or related field with relevant experience.
Minimum 6 years of experience in a broad spectrum of people and culture functions.
At least 2 years in a labor relations consultant/advisor role in a unionized environment.
In-depth knowledge of HR management best practices, processes, and procedures.
Knowledge of HR-related legislation (Ontario Employment Standards Act, Labour Relations Act, WSIB, Human Rights Code, Pay Equity Act, Accessibility for Ontarians with Disability Act, Occupational Health and Safety Act).
In-depth problem solving, planning, analytical, organization, and consensus building skills.
Ability to maintain the integrity of confidential information.
Active listening skills.
Strong organizational skills with the ability to effectively multi-task.
Ability to quickly build business and organizational acumen.
Ability to utilize critical thinking and analytical skills.
Ability to utilize independent judgment and professional expertise.
Self-motivated, with the ability to pivot with changing priorities.
Strong written, verbal, and interpersonal communication skills.
Proficient with Microsoft Office (Word, Excel, PowerPoint, SharePoint, etc.) and other internal applications.

Skills

Labour relations
Employee relations
Collective agreement administration
Investigations
Grievance handling
HR advisory
Talent acquisition
Health and safety
Disability management
Training and development
Policy interpretation
Compliance
Payroll and benefits
Performance management
Human rights complaints
Workplace violence investigations
Problem solving
Planning
Analytical skills
Organization skills
Consensus building
Confidentiality
Active listening
Multi-tasking
Business acumen
Critical thinking
Independent judgment
Communication skills
Microsoft Office proficiency

Location

Toronto

Work Type

Permanent
Full-time
Hybrid

Experience Level

Minimum 6 years of experience
At least 2 years in a labor relations consultant/advisor role

Education Level

Degree in Human Resources or related degree
Professional certification (CHRP) is preferred
Training in mediation, conflict management and change management are an asset

Benefits

Health and dental benefits
Defined benefit pension plan
Three (3) weeks paid vacation, increasing with years of service
Four (4) personal days each year
Employee & family assistance plan
Maternity and parental leave top-up benefit
Tuition reimbursement program
Fitness membership discount

About the Company

Toronto Seniors Housing Corporation (TSHC) provides subsidized rental housing in a state of good repair for approximately 15,000 low- and moderate-income seniors in 83 buildings across the city.
We provide and connect tenants with services and support through an integrated service model to enable seniors to age in place, have successful tenancies and enjoy a better quality of life.
Toronto Seniors Housing was created in 2021 as part of the City of Toronto’s Tenants First plan. We began operating in June 2022.
We partner closely with Toronto Community Housing, which owns the buildings that we operate.
Our mandate is to enable TSHC tenants to age at home in comfort and dignity with access to programs and services and with a voice in their community.
With a focus on the unique needs of seniors, we are committed to being a leader in the delivery of quality, affordable housing for seniors.
Our commitment includes engaging and collaborating with our tenants, our staff, and our partners towards providing excellent service for the well-being of tenants.
We are a values-based organization committed to respect, inclusion, accountability, and innovation.
Do you enjoy working as part of a team with a passion for providing excellent service? If so, consider this opportunity with Toronto Seniors Housing Corporation where you can make a difference.

Equal Opportunity

We are committed to providing equal opportunity to all employees and strive to create a diverse workplace that reflects the cultural mosaic of our great city and the communities we serve.
We recognize the value that comes from different viewpoints, unique experiences and diverse perspectives of our employees, who bring fresh, new ideas to our business.
Diversity plays a key role in our ability to deliver on our mission to provide clean, safe, well-maintained, affordable homes for tenants.
TSHC is committed to diversity and inclusion within its community and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, LGBTQ2S persons, and others who can help us provide vibrant communities and make our city a great place to live.
Toronto Seniors Housing Corporation is committed to equity in employment.
Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.
We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Toronto Senior Housing’s Accessibility Policy.
If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our People & Culture department at peopleandculture@torontoseniorshousing.ca.