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About the Role
You will own how customers experience Agent F, from landing pages and product demonstrations through onboarding and migration to the work they do every day. This combines product design with hands-on front-end engineering. You will talk to customers, shape the journey, design the interactions and ship them in the product. You will use AI coding agents to help implement changes, and take responsibility for reviewing the code and checking the finished experience. Your work will connect the product into a coherent whole: consistent navigation, familiar controls and clear explanations across features. You will also own the steps that turn an interested visitor into an active, paying customer.
Responsibilities
- Map the main customer journeys.
- Establish a baseline for onboarding and conversion.
- Ship an improvement to a step where customers regularly get stuck.
- Consolidate repeated interface patterns into reusable components.
- Map the main customer journeys.
- Establish a baseline for onboarding and conversion.
- Ship an improvement to a step where customers regularly get stuck.
- Consolidate repeated interface patterns into reusable components.
- Take pride in a product customers can depend on under pressure.
- Step in when sign-up, migration or a critical financial workflow breaks.
- Establish what the customer needs and work with the team to restore a safe path forward.
- Make the problem visible, help contain its impact and verify the complete customer journey after a fix.
- Interrupt planned work, respond promptly and stay engaged when an urgent issue puts a service-level agreement (SLA), onboarding commitment or financial deadline at risk.
- Keep people informed and see the issue through to a verified recovery or an explicit handover.
- Improve the system so the same emergency becomes less likely.
- Shape product decisions and engineering practice.
- Work closely with the engineers responsible for platform operations and customer data.
- Carry work from customer observation through implementation and release, then follow up on how it performs.
- Pick up the most important work or whatever is on fire, including tasks outside your specialty.
- Take initiative, bring in the right expertise and stay involved until the problem is resolved.
Requirements
- Five or more years of experience designing and shipping software, including business-to-business software sold as a service (B2B SaaS).
- May come from product design with strong engineering skills, or from front-end engineering with substantial design ownership.
- Can show a product journey you improved, explain the choices made and describe the effect on customers.
- Owned an onboarding, activation or conversion measure: whether people got started, reached a useful result or became paying customers.
- Product design across information architecture, interaction design and visual design.
- Production front-end work with React, TypeScript, CSS and reusable components, including reviewing and debugging code generated by agents.
- Building or maintaining a design system that other people use.
- Customer research, usability testing and product analytics that inform what you ship.
- Daily use of AI coding agents, with a clear approach to specifications, review and verification.
- Clear written explanations of design decisions and their trade-offs.
- Financial software, complex tables and dashboards, or products where people need to inspect the source of a result.
- Experience with configuration-driven interfaces, where shared rules and data determine how a screen is assembled, would also be useful.
- Willing to interrupt planned work, respond promptly and stay engaged when an urgent issue puts a service-level agreement (SLA), onboarding commitment or financial deadline at risk.
- Flexibility beyond normal working hours as part of agreed on-call coverage and coordinated incident response.
- Keep people informed and see the issue through to a verified recovery or an explicit handover.
- Improve the system so the same emergency becomes less likely.
- Carry work from customer observation through implementation and release, then follow up on how it performs.
- Pick up the most important work or whatever is on fire, including tasks outside your specialty.
- Take initiative, bring in the right expertise and stay involved until the problem is resolved.
Skills
- Product design
- Front-end engineering
- AI coding agents
- Information architecture
- Interaction design
- Visual design
- React
- TypeScript
- CSS
- Reusable components
- Code review
- Debugging
- Design systems
- Customer research
- Usability testing
- Product analytics
- Financial software
- Complex tables
- Dashboards
- Configuration-driven interfaces
Location
- Berlin
Work Type
- Full-time
- In-person
Experience Level
- Senior
About the Company
- Agent F is building an autonomous finance function: software that takes on the work of keeping a company’s finances in order.
- Bringing information together from different systems, recording transactions correctly, preparing useful reports and helping people understand what needs their attention.
- Ambition is to make work increasingly automatic, while keeping every number explainable and every consequential action under clear control.
- Building towards a complete business management system for growing companies.
- Founding roles will shape both the product and the way it is built.