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About the Role
The Guest Services Ambassador role is highly interactive, focusing on supporting the guest services desk and ensuring a welcoming environment at One World Observatory. This position is central to the attraction’s daily operations, serving as the main point for guest information and assistance, and plays an essential role in delivering unique, memorable experiences by helping guests navigate the attraction and addressing their needs with professionalism and care.
Responsibilities
- Provide a high level of customer service in-person and on the phone by engaging guests, answering questions, resolving issues and providing service to ensure a great experience
- Provide general information on major landmarks, and local dining options
- Assist guests processing ticket orders and/or purchasing private tour experiences
- Retain learned knowledge and offer assistance by providing operational (Observatory lay-out, experience locations) answers to all inquiries
- Follow direction and be a team player
- Engage guests and work in a highly busy, interactive environment
- Perform and present information in a concise, legible manner to guests, speaking loudly and clearly with a commanding presence
- Ensure safety of guests while on tour or in assigned areas
- Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training
- Document call information, update customer information, produce call reports, sell admission tickets and upsell products
- Complete other duties assigned by management
Requirements
- Must be at least 18 years old
- Experience working in a high-volume service venue
- Ability to illustrate strong attention to detail and seamless organization with elevated time management skills
- Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work
- High level of demonstrated professionalism and customer service
- Ability to learn, retain, and recite historical and technical information
- Ability to interact with co-workers in order to assure compliance with company service standards
- Sufficient mobility to perform assigned tasks, to include constant reaching and bending for extended periods of time
- Ability to lift up to 50 pounds comfortably
Skills
- Customer service
- Communication
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Point-of-Sale Systems
- Multilingualism (conversational is a plus)
- Public speaking
Location
- One World Observatory, New York City
Work Type
- On Site
- Nights
- Weekends
- Holidays
Experience Level
- Minimum of one year as a host in operations or related field (i.e., attractions, entertainment, or hospitality environment) – preferred
Education Level
- High school diploma or equivalent
- Some college preferred
Salary/Compensations
- $22.00/hour
Benefits
- 401(k) plan
About the Company
- LEGENDS GLOBAL is the premier partner to the world's greatest live events, venues, and brands, delivering a fully integrated solution of premium services through a white-label approach.
- Our network of 450 venues worldwide hosts 20,000 events and entertains 165 million guests each year.
- The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action.
- We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
- One World Observatory, positioned atop One World Trade Center, offers 360-degree views of the New York skyline from the tallest building in the Western Hemisphere.
- The venue features SkyPod™ Elevators, See Forever™ Theater, City Pulse, ONE Dine restaurant and bar, and ASPIRE private event space.
Equal Opportunity
- Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.