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About the Role
You will ensure our customers successfully start with HeyVera, utilize it optimally long-term, and grow with us. You will act as a technical contact person, consultant, and sales professional. Prospectively, you will lead our Customer Success and Support department.
Responsibilities
- You are responsible for onboarding and supporting our customers, from start-up to productive, long-term use.
- You will set up interfaces to property management software, analyze technical issues independently, and coordinate solutions with our development team.
- You will identify upsell potential (integrations, licenses, tariffs) and conduct these discussions independently, with measurable growth targets.
- You will build automated workflows for onboarding, support, follow-ups, and check-ins using tools like n8n, Make, ChatGPT, or Claude.
- You will define and manage key performance indicators such as churn, time-to-value, product usage, and expansion ARR.
Requirements
- Several years of experience in Customer Success, Account Management, or technical support at a B2B SaaS company.
- Demonstrable sales experience, ideally upsell in existing customer business.
- Understanding of APIs, software integrations, and digital workflows.
- Practical experience in automating your own processes with AI tools.
- Strong communication skills, including in difficult customer conversations, and excellent German language proficiency.
Skills
- n8n
- Make
- Zapier
- LLMs
- AI agents
- Property management industry knowledge
- Property management software knowledge
Location
- Home office by arrangement
Work Type
- Full-time
Experience Level
- Several years of experience
- First leadership experience or clear desire to lead a department
Salary/Compensations
- Competitive fixed salary plus performance-based variable compensation
- Unlimited commissions
Benefits
- Stock options
- Company laptop
- Home office by arrangement
- Motivating company culture
- Company events
- Company trips to Mallorca or Austria
About the Company
- Our AI assistant Vera handles telephony for property management companies: it records concerns, identifies emergencies, and enters everything directly into the management software.
- Over 250 property management companies already rely on HeyVera, and we are growing rapidly.
- Our goal: Customer success that scales with AI and automation, not with more and more people.