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About the Role

We are looking for a Solution Architect to lead the design and delivery of client solutions across our Salesforce engagements. You will translate client business requirements into robust, scalable technical architecture, working closely with delivery teams, consultants, and client stakeholders throughout each engagement. This role has a particular focus on field service solutions, so hands-on experience designing and implementing field service capability (such as Salesforce Field Service) is essential. We're looking for someone keen to grow with Phoenix as we scale, take on greater ownership over time, and help shape how we deliver solutions as a business.

Responsibilities

Lead solution design and technical architecture across Salesforce, client engagements
Translate client business requirements into scalable, well-architected technical solutions
Design and oversee field service solutions specifically, drawing on hands-on field service implementation experience
Act as the primary technical point of contact for clients throughout the engagement lifecycle
Attend client sites as needed for discovery workshops, solution walkthroughs, and go-lives
Work closely with delivery consultants to ensure solutions are implemented to specification and best practice
Identify risks, dependencies, and technical trade-offs early, and communicate these clearly to clients and leadership
Contribute to pre-sales and scoping conversations, helping shape proposals and statements of work
Support the development of Phoenix's internal delivery standards, templates, and best practice as the team grows
Mentor and support less experienced consultants on technical delivery

Requirements

Based in the UK, with the ability to travel to client sites when required
Proven experience as a Solution Architect within a Salesforce environment with field service experience
Hands-on experience delivering field service solutions (e.g. Salesforce Field Service)
Strong ability to translate business requirements into solution architecture and clear client-facing documentation
Comfortable working directly with client stakeholders, including in person
Confident working independently in a remote, self-directed environment
A genuine desire to grow with the business — someone looking for a long-term home, not just a short-term contract
Strong communication skills, with the ability to explain technical concepts to non-technical audiences
3+ years of experience in client-facing projects with a focus on large-scale systems development and business process consulting.
Excellent communication skills are mandatory; must be able to articulate complex migration strategies to both technical teams and business stakeholders.
Experience working within a consultancy or professional services environment
Exposure to pre-sales, scoping, or proposal writing
Experience mentoring or supporting junior consultants

Skills

Salesforce
Field Service
Salesforce Field Service
Solution Architecture
Technical Architecture
Digital Transformation
Cyber Security
Systems Integration
Cloud
ERP

Location

Remote (UK-Ireland based candidates only)
UK-based

Work Type

Full-time
Remote
Occasional travel to client sites

Experience Level

3+ years of experience in client-facing projects with a focus on large-scale systems development and business process consulting.

Education Level

Relevant certifications (e.g. Salesforce Application/System Architect, Field Service certifications)

Benefits

A genuinely remote-first, flexible working culture
The opportunity to shape solution delivery as we scale as a business
Direct exposure to leadership and a real say in how we work
A collaborative, supportive team culture across a growing consultancy
A dynamic working environment where you can directly influence both the direction of the company as well as ensuring client success with every interaction

About the Company

We are a fast-growing technical consulting and implementation partner, helping organisations deliver end-to-end digital transformation across enterprise IT platforms, Cyber Security, systems integration, cloud and ERP, with Salesforce as one of the platforms we specialise in.
Our business focus includes energy, Healthcare, and we have a long track record of success through organic and new business growth.
We are trusted by our customers for our ability to deliver complex, high-value programmers and for working in deep partnership with their teams.