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Prepare reports and documents for electronic scanning and indexing into EMR/EDR per established policies.
Coordinate the release of medical information to patients, insurance companies, lawyers, and government agencies.
Process subpoenas and court orders.
Verify authorization of medical requests and releases in accordance with health center policy, state, and federal laws.
Ensure all record requests are stamped with the date received and logged.
Notify requesters when records are available for release.
Maintain the quality, privacy, and security of patient health information.
Respond to patient and customer inquiries, providing information and direction.
Assist patients with completing medical requests and releases per health center policy.
Answer departmental phone lines (external and internal).
Prepare and ship records to physicians/external facilities within required timeframes using appropriate mailing sources.
Maintain and order supplies.
Travel to other sites to perform duties as needed.
Generate EMR reports for internal QA, referral/test tracking, and other purposes.
Perform other assigned duties.

Bilingual in English and Chinese required.
High School diploma or GED required; Associates degree preferred.
Strong computer knowledge required.
Medical terminology knowledge preferred.
Minimum of one year of related experience, or equivalent combination of training and experience.
Experience in a medical office preferred.

Health Information Associate at Charles B. Wang Community Health Center

Health Information Associate