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Responsibilities
- Welcome patients warmly upon arrival, facilitate check-in/check-out, and provide assistance.
- Assist with patient registration and accurately enter information into the EMR system.
- Professionally handle incoming calls, providing courteous assistance and accurate information.
- Effectively schedule patient appointments to ensure smooth service operations.
- Verify patient insurance coverage and eligibility, document information in EMR, and communicate details to patients.
- Assess and collect patient payments according to Health Center policy.
- Maintain confidentiality and compliance with privacy regulations.
- Perform other unit-specific duties as assigned.
Requirements
- Previous experience in a healthcare setting or customer service role preferred.
- Strong computer skills required.
- Proficiency in electronic medical record systems is a plus.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask effectively.
- Knowledge of medical terminology and insurance procedures is a plus.
- Bilingual in English/Chinese.
Education Level
- High school diploma or equivalent
- Associate degree preferred
Benefits
- Medical insurance
- Employer-paid dental, vision, disability and life insurance
- 403(b) retirement savings plan
- Flexible spending accounts for transit, parking, health and dependent care
- Paid time off (28 days for the first year of employment)
- Employee Assistance Program
- Employee Discount Programs
- Tuition reimbursement for eligible employees
- The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program