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About the Role

Lead business analysis on programmes from discovery through to delivery, setting the standard for analysis across delivery teams. Own discovery outcomes end to end and lead stakeholders to clear, agreed decisions.

Responsibilities

Design workshop agendas and lead discovery across business entities and geographies, for both small businesses and enterprise organisations.
Own the outcomes of discovery: determine what is needed, drive stakeholders to provide it, and deliver complete process maps and requirements.
Model current and future-state processes, bringing expertise on what good looks like.
Write clear, testable requirements, user stories and acceptance criteria.
Build and own the Requirements Traceability Matrix (RTM), tracing every requirement from its objective through design, build, test and sign-off.
Work with architects and developers to shape solution options, and support testing, UAT and go-live.
Define KPIs and benefits, and keep decisions, risks and dependencies documented.
Contribute to Phoenix's methods and pre-sales, and mentor less experienced analysts.

Requirements

8+ years in business analysis, with significant experience on Salesforce implementations.
Expert in requirements elicitation, process modelling, user stories and acceptance criteria.
Proven competency creating and maintaining Requirements Traceability Matrices to manage scope, change impact and test coverage.
Strong working knowledge of Salesforce Sales Cloud, Service Cloud and Field Service, and how CRM integrates with ERP.
Highly confident leading workshops across different business entities and geographies, for both small businesses and enterprise organisations, and able to influence senior stakeholders.
A track record of owning discovery end to end and driving it to signed-off outcomes.
Agile and waterfall delivery experience, and excellent written and spoken English.
Exposure to SAP S/4HANA or another major ERP.
Experience in regulated industries.
Familiarity with AI and automation use cases in sales and service, such as Agentforce.
Change management and training experience.
Spanish language.

Skills

Business analysis
Salesforce implementations
Requirements elicitation
Process modelling
User stories
Acceptance criteria
Requirements Traceability Matrix (RTM)
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Field Service
CRM integration with ERP
Workshop facilitation
Stakeholder influence
Agile delivery
Waterfall delivery
SAP S/4HANA
AI and automation use cases
Change management
Training
Spanish language

Location

Remote

Work Type

Permanent
Remote
Occasional travel to client site

Experience Level

Senior
8+ years

Salary/Compensations

Competitive, dependent on experience

About the Company

Founded in 2017, Phoenix is a UK-headquartered IT and digital consultancy of around 30 consultants across nine countries.
We deliver Salesforce, ServiceNow and AWS programmes, with a dedicated Health & Life Sciences division.
Phoenix is a distinctly supportive place to work.
Delivery leadership, solution architects and fellow consultants are always on hand to help and back you up.
We share knowledge freely, celebrate success together and invest in each other's growth.