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Responsibilities
- Coordinate patient treatment plans and care needs.
- Verify insurance coverage and assist with resolving insurance-related issues.
- Review and attach required documentation for claim submission.
- Manage, track, and facilitate routine and urgent patient referrals.
- Help patients identify appropriate specialists and schedule appointments.
- Obtain consultation notes and specialist reports for the health center.
- Educate patients and families about referral procedures and the importance of attending specialist appointments.
- Serve as a point of contact for referral-related questions and concerns.
- Generate weekly referral and test-tracking reports using OCHIN Epic.
- Follow up with patients after specialist visits to support continuity of care.
- Perform other duties as assigned.
Requirements
- Two years community college or equivalent.
- One to two years community health or health care experience.
- Bilingual in English/Chinese highly preferred.
Experience Level
- 1-2 years experience
Education Level
- Associate's degree
Benefits
- Medical insurance
- Employer-paid dental, vision, disability and life insurance
- 403(b) retirement savings plan
- Flexible spending accounts for transit, parking, health and dependent care
- Paid time off (28 days for the first year of employment)
- Employee Assistance Program
- Employee Discount Programs
- Tuition reimbursement for eligible employees
- The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program