Care Management Specialist - Pediatrics - Flushing
Charles B. Wang Community Health Center · NY, US
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About the Role
The Care Management Specialist coordinates and optimizes patient care to improve health outcomes and enhance the patient experience. This position involves assessing patient needs, developing individualized care plans, and collaborating with healthcare providers, patients, and families to ensure seamless care delivery. The specialist monitors patient progress, facilitates access to necessary resources, and addresses barriers to care, thereby reducing hospital readmissions and promoting wellness. By leveraging data and evidence-based practices, the Care Management Specialist contributes to the continuous improvement of care processes and patient satisfaction. This role is essential in bridging gaps between clinical care and community resources to support holistic patient well-being.
Responsibilities
- Coordinate communication and collaboration among multidisciplinary healthcare teams, patients, and families to ensure continuity of care.
- Monitor patient progress and adjust care plans as necessary to address changing health conditions or barriers to care.
- Facilitate access to community resources, support services, and healthcare providers to address social determinants of health.
- Document all care management activities accurately and maintain compliance with regulatory and organizational standards.
- Provide education and support to patients and families to empower self-management and informed decision-making.
Requirements
- At least 2 years of direct patient-facing experience in a health care setting assisting in patient management or a related clinical coordination role.
- Knowledge of healthcare systems, patient care processes, and community resources.
- Excellent communication and interpersonal skills to effectively engage with diverse patient populations and healthcare teams.
- Proficiency in electronic health records (EHR).
Skills
- Strong communication skills for coordinating services with internal and external agencies.
- Engagement skills for pediatric patients, families, or caregivers to ensure adherence to treatment plans.
- Organizational skills for managing multiple cases and maintaining accurate documentation and compliance.
- Problem-solving abilities to identify and overcome barriers to care.
- Proficiency with healthcare technology, including electronic health records and data management tools.
Work Type
- Weekend shifts at least twice monthly
Experience Level
- 2 years of direct patient facing experience
Education Level
- Associate or bachelor degree in health or social service related field