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About the Role

The position combines operational responsibility for our facilities with management, quality, and process control, as well as collaboration with clients and internal departments.

Responsibilities

Overall operational and strategic management of assigned accommodations and support of facility managers in daily operations.
Central interface between facilities, clients, and internal departments, especially HR, Finance, and Procurement.
Establishment and maintenance of professional and reliable cooperation with municipal and state clients, as well as other external partners and service providers.
Guidance and development of facility managers, and participation in personnel planning, personnel development, and personnel legal matters in close cooperation with the Head of HR.
Structured onboarding of new managers, and development and implementation of suitable training and development measures.
Ensuring contractually agreed services, as well as legal and internal requirements.
Further development and standardization of processes with a focus on quality, efficiency, and cost-effectiveness.
Project controlling and budget management in close coordination with management and the finance department.
Taking project responsibility for new openings, handovers, and closures of facilities, as well as for significant changes to existing projects.
Accompanying site visits and supporting the operational preparation of new projects.
Contact person for special incidents and involvement in corresponding on-call duty structures.

Requirements

Completed university degree or comparable qualification, ideally with a focus on social management, social work, business administration, public administration, or a comparable field.
Several years of professional and management experience, ideally in operating social facilities, accommodations, or in a comparable operational environment.
Experience in leading managers and managing large, decentralized teams.
Confident handling of budget, personnel, and organizational matters.
Experience in cooperation with public clients and/or authorities is an advantage.
Good knowledge in the development, implementation, and control of quality and work processes.
Strong communication and decision-making skills, as well as confident handling of complex or conflict-ridden situations.
Independent, structured, and solution-oriented way of working.
Willingness to take responsibility and to be hands-on with operational issues on-site when needed.
Willingness to travel.

Skills

Social management
Social work
Business administration
Public administration
Budget management
Personnel management
Organizational management
Quality management
Process management
Project management
Communication skills
Decision-making skills
Conflict resolution

Location

Germany

Work Type

Full-time

Experience Level

Management experience
Leadership experience

Education Level

University degree or comparable qualification

Benefits

Company training
Individual further training opportunities
Additional vacation days
Professional development opportunities
Professional and collegial exchange within the Hero network

About the Company

Hero is the largest Scandinavian provider of accommodation and support services for refugees.
We currently operate 24 accommodations in Germany.
Since 2017, we have also been offering our services in Germany through Hero Zukunft GmbH and Hero Services gGmbH.
Our motto is 'Making a new future possible'.
We support our residents in all challenges of the integration process.
We actively promote personal responsibility and independence.
We provide support through social work and counseling, arrange medical needs, advise on qualifications and entry into the job market, and also support engagement and networking with the neighborhood.