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About the Role
SWTCH is seeking an Order Fulfillment Coordinator to ensure accurate and timely shipment of all Canadian customer orders. You will manage B2B and B2C orders from booking to delivery, requiring strong organizational skills, ownership, and customer communication abilities. The role is part of a lean, motivated team driven by the mission of a clean energy future.
Responsibilities
- Review daily orders for completeness, correct address, and inventory availability, prioritizing them for shipment.
- Pick, pack, and ship orders accurately, creating shipping labels and booking carrier pickups.
- Ensure on-time shipment for every order and track it through to delivery.
- Send tracking information to customers and proactively communicate any delays with a revised delivery date.
- Accurately record every shipment in the inventory system (Fishbowl).
- Flag any order lacking available stock to the Demand & Supply Planner on the same day.
- Resolve delivery exceptions, damages, and claims by working with parcel and LTL carriers and the logistics team.
- Collaborate closely with Sales, Customer Success, and the Logistics, Warehouse, and Returns teams.
Requirements
- 1–3 years of experience in order fulfillment, shipping and receiving, warehouse operations, or order management.
- Hands-on experience creating shipping labels and working with parcel and LTL carriers.
- Strong attention to detail and a habit of following each task through to completion.
- Clear, professional written communication with customers.
- Comfortable working in an inventory or order management system.
- Able to lift and carry items up to 75 lbs with mechanical assistance.
- Adapts quickly to change in a fast-moving environment.
Skills
- Order management
- Shipping
- Receiving
- Warehouse operations
- Customer communication
- Inventory management
- Fishbowl
- Logistics
- Supply chain
Location
- Canada
Work Type
- Full-time
Experience Level
- 1-3 years
About the Company
- SWTCH is pioneering EV charging solutions for multifamily and commercial properties across North America.
- Since 2016, our team of entrepreneurs, energy professionals, and technologists has been focused on unlocking the social, economic, and environmental benefits of widespread EV adoption.
- Our solutions are deployed in tens of thousands of locations, many of which are low-to-moderate income housing, helping to make clean mobility accessible for all.
- We are a clean energy company with a mission to reduce carbon emissions globally to ensure a clean and sustainable future.
Equal Opportunity
- SWTCH Energy is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws.
- Accommodations are available on request for candidates taking part in all aspects of the selection process.