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About the Role
The Service Ambassador – Loss Prevention is responsible for providing excellent customer service and protecting company assets through safety, inventory recovery, and theft deterrence. The primary objective is to serve as an active visible deterrent to theft via friendly and superior customer service. Candidates must have strong communication skills and the ability to work independently or in a team environment. Reports to the LP Supervisor.
Responsibilities
- Provide a high level friendly greeting to all guests entering and exiting the store.
- Patrol the store and stand at assigned locations in the DSW Loss Prevention uniform jacket to create a professional and demonstrative visible deterrent to all customers and associates.
- Report suspicious external and internal activity to appropriate Loss Prevention staff.
- Complete assessments of operational, safety, and inventory control related procedures.
- Serve as a witness during apprehensions of internal and external theft.
- Serve as support to store management to ensure a safe work environment.
- Participate in the training of new hire associate orientations to establish awareness revolving around Loss Prevention knowledge.
- Prepare complete reports relative to all theft incidents, merchandise recoveries, and safe work environment.
Requirements
- Must be able to communicate with all levels of staff and management.
- Must be able to stand/walk sales floor for entire shift.
- Ability to make decisions in fast or stressful situations.
- Ability to work nights and weekends appropriate to retail business needs.
- Prior Loss Prevention/Security experience is a plus.
Skills
- Strong written and verbal communication skills
- Ability to work independently or in a team environment
- General operating knowledge of retail security camera equipment
Location
- Onsite
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High School Diploma or equivalent preferred