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About the Role
Lead the strategy, performance, and evolution of BOQ Group's payments ecosystem across all brands, products, and channels. You will have end-to-end accountability for payments capabilities, product management, operational resilience, and critical third-party partnerships, ensuring payments are simple, reliable, secure, and future-ready. This is a highly visible enterprise leadership role influencing senior stakeholders and shaping investment priorities.
Responsibilities
- Lead the strategy, performance, and evolution of payments ecosystem.
- End-to-end accountability for payments capabilities, product management, operational resilience, and third-party partnerships.
- Drive outcomes that balance customer experience, commercial performance, and regulatory obligations.
- Oversee strategic partnerships with payments providers and schemes.
- Lead initiatives to strengthen resilience, simplify processes, and create better customer experiences.
- Influence senior stakeholders and shape investment priorities.
- Translate great ideas into tangible outcomes.
- Manage critical supplier relationships.
- Build high-performing teams that take ownership and deliver results.
Requirements
- Strategic and commercially minded leader.
- Strong partnerships, resilient operations, and a relentless focus on customers.
- Significant experience in payments, product leadership, or financial services.
- Deep understanding of the payments landscape and its operational, regulatory, and commercial considerations.
- Comfortable navigating complexity.
- Track record of balancing customer outcomes, risk management, technology delivery, and business performance.
- Ability to build trusted relationships and drive outcomes through collaboration and influence.
- Experience leading large-scale transformation initiatives.
- Energized by solving complex challenges and improving customer experiences, simplifying processes, and strengthening organizational capability.
- Background screening is a condition of employment, including identity verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, and bankruptcy checks.
Skills
- Payments
- Product Leadership
- Financial Services
- Payments Landscape Understanding
- Operational Resilience
- Third-Party Management
- Collaboration
- Influence
- Strategic Thinking
- Commercial Acumen
- Risk Management
- Technology Delivery
- Team Leadership
- Transformation Initiatives
Location
- Australia
Work Type
- Flexible working arrangement
Experience Level
- Leadership
- Senior
Benefits
- Flexible working arrangement
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum requirements
- Purchase additional annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- Access to employee network groups (First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups)
- Pride in Diversity membership
About the Company
- BOQ Group is a unique group of challenger brands with a purpose to provide a genuine alternative to Australian financial services.
- Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist) share a goal to build social capital through banking.
- We are building a bank that's customer-focused, purpose-led and ambitious about the future.
- Our people are encouraged to be curious, challenge conventional thinking and collaborate across boundaries to solve meaningful problems.
- We foster a workspace that values and leverages difference and creates new possibilities.
- We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
- In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity.
Equal Opportunity
- BOQ Group is committed to diversity and an inclusive workforce.
- Aboriginal and Torres Strait Islander People are encouraged to apply.
- We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities.
- When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.