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About the Role
We are seeking an Implementation Advisor to join our team in London. You will focus on analysis of customer requirements and support and lead customers through successful implementations as well as training stakeholders and producing creative solutions based on customers’ requirements. This role would suit those who have interest in technology based solutions (preferably in Risk Management), are tech savvy, and possess strong analytical skills.
Responsibilities
- User requirements gathering
- Liaise with internal resources, customer resources, and third parties as needed
- Work across teams to support Protecht.ERM client implementation & provide interactive dashboards and reports based on client requirements
- Perform implementations for internal stakeholders
- Build customer-facing artifacts like presentations, project plans, data schemas, migration guides, and long-term success plans
- Build forms and workflow rules in Protecht.ERM
- Help design and implement improvements to clients’ configurations of Protecht.ERM
- Deliver Protecht.ERM training and facilitate client workshops
- Provide supporting documentation for the implemented solutions
Requirements
- Expert multi-tasker with experience ideally gained in a similar role or keen to make your mark in SaaS Implementation with a passion for risk
- Hands on experience engaging with customers
- Strong desire to learn and take the initiative
- Project Management & analytical skills
- Strong Microsoft office suite skills (Excel, PowerPoint, Word)
- Outstanding communication and stakeholder management experience
- Problem solving skills - the ability to think outside the box with a desire to learn and improve
- Be a real people person, and can influence and work with multiple stakeholders
- Highly organised and solutions focused
Skills
- Technology based solutions/SaaS
- Risk and compliance management
- SaaS environment
- Java Script
Location
- London
Work Type
- Hybrid
- 2 days in London office
Experience Level
- Implementation professional
Benefits
- Birthday leave
- Dedicated L&D time
- Bonus days
- Paid parental leave
- Long service
About the Company
- Protecht is redefining the way the world thinks about risk.
- We help our customers create exciting opportunities for growth by transforming the way they understand and manage risk.
- Our cloud-based SaaS platform – Protecht.ERM is one of the most comprehensive, flexible, and dynamic risk management solutions available today.