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About the Role

Be the friendly, professional Voice and Face of St Vincent’s Hospital, welcoming and assisting patients, staff, and the public over the phone. Take charge in urgent situations, responding confidently to emergencies, contacting the Mental Health Crisis Team, and liaising with Security when needed. Provide compassionate support to callers experiencing distress, including challenges with drugs, alcohol, or mental health issues. Keep critical hospital Switchboard operations running smoothly by managing and updating medical rosters, directories, and administrative systems. Enjoy a dynamic, 7-day rotating roster that may include day, evening, overnight shifts, with your main focus as Sacred Heart Receptionist (7:00 am – 8:30 pm daily).

Responsibilities

Manage and update medical rosters, directories, and administrative systems.
Respond to emergencies, contact the Mental Health Crisis Team, and liaise with Security.
Provide support to callers experiencing distress.
Serve as the primary contact for the Sacred Heart Receptionist duties.

Requirements

Experienced and confident in challenging environments.
Ability to respond quickly and effectively in emergency situations.
Strong skills in managing calls and enquiries professionally.
Excellent communication skills, both oral and written.
Ability to manage difficult situations and provide exceptional patient service independently.
Able to implement emergency procedures accurately.
Able to maintain calm in high-stress situations.
Professional and adaptable.
Well-presented with the ability to engage with staff, patients, and the public.
Flexible to work night shifts as part of a rotating roster.
Must be an Australian or New Zealand citizen or have an Australia visa that grants the necessary work rights.
Submit a resume and a brief cover letter highlighting interest, skills, and experience.

Skills

Switchboard operation
Call management
Enquiry handling
Emergency response
Communication (oral and written)
Patient service
Interpersonal skills

Location

Switchboard, St Vincent’s Public Hospital, Sydney

Work Type

Permanent
Full-time
Rotating roster (including day, evening, overnight shifts)

Experience Level

Telephonist Level 2, (Year1-3)

Salary/Compensations

$70,881.84 - $73,766.37 +super +salary packaging

Benefits

Competitive pay
Not-for-profit salary packaging
Seamless NSW Health Mobility (transfer of qualifying service and leave entitlements)
Study leave
Curran Foundation scholarships
Fitness Passport
Discounted private health
Cultural recognitions and celebrations

About the Company

St Vincent’s Hospital Sydney is a premier and iconic inner-city public hospital founded by the Sisters of Charity.
It is powered by St Vincent’s Health Australia and continues the legacy of compassionate service.
The hospital serves the entire population, providing world-class care to all people, including the most vulnerable.
It features cutting-edge programs and surgery infrastructure, fostering clinical excellence and professional growth.
Located in Darlinghurst, it is easily accessible by public transport.

Equal Opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.
We encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.
St Vincent's acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.