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About the Role
Supervise and provide multi-disciplinary clinical and case management services to consumers with serious mental illness, ensuring program goals and contract objectives are met. This role requires professional initiative and judgment.
Responsibilities
- Manage day-to-day clinical operations and productivity standards.
- Direct and coordinate consumer admission, treatment, rehabilitation, support, and discharge processes.
- Facilitate team and treatment planning meetings.
- Establish and implement procedures for workflow monitoring and staff performance enhancement.
- Compile weekly reports, Service Plan e-tracker, and weekly census reports.
- Assist with conducting client assessments, including CAIRS, AOT, and HCBS eligibility.
- Manage communication for MCOs to authorize services.
- Provide direct supervision of team members, handle complaints and grievances.
- Monitor service delivery, impact, and consumer satisfaction.
- Schedule staff work hours, monitor, and approve timesheets.
- Assist with scheduling 24-hour crisis intervention on-call services.
- Participate in staff recruitment, interviewing, hiring, orientation, and performance plans.
- Ensure the use of evidence-based treatments for mental health and substance abuse.
- Set performance standards by overseeing documentation for quality, timeliness, and accuracy.
- Adhere to ACT policies, agency policies, and professional standards.
- Participate in quality improvement processes, administrative meetings, team meetings, and in-service trainings.
- Perform other duties as required by the Director of ACT Services.
Requirements
- Demonstrates skill in managing difficult situations and prioritizing competing demands.
- Experience delivering services in community-based settings and comfort with home visits.
- Ability to effectively collaborate with staff across the agency.
- Ability to shift roles from Team Leader to direct service delivery.
- Ability to function in a fast-paced environment.
- Must be outcome-oriented in a fast-paced environment with deadlines.
- Able to work in the Microsoft Office Suite, proficient in Word, Outlook, and Excel.
- Knowledge and experience of electronic health records (specifically AWARDS by Footholds) preferred.
Skills
- Managed difficult situations
- Prioritizing competing demands
- Community-based service delivery
- Home visits
- Written communication
- Oral communication
- Presentation skills
- Facilitation skills
- Collaboration
- Adaptability
- Fast-paced environment functioning
- Outcome orientation
- Deadline management
- Microsoft Office Suite (Word, Outlook, Excel)
- Electronic health records (AWARDS by Footholds) knowledge preferred
Location
- Bronx, NY
Work Type
- Full Time
- Day Shift
Experience Level
- At least two years of experience working in human services with individuals with serious mental illness and those with serious mental illness and co-occurring substance use disorders.
Education Level
- Master’s Degree required - LMHC, LMSW, LCSW, or equivalent in licensure in NYS.
Salary/Compensations
- $94554.00 - $99654.00
About the Company
- Job Category: Nonprofit - Social Services