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About the Role
The Program Supervisor is responsible for the direct oversight and supervision of the Care Coordination Team. This position has significant supervisory, administrative, and program management responsibilities, ensuring the team functions optimally by meeting contractual obligations and contributing to a client-centered, outcome-oriented culture of continuous quality improvement.
Responsibilities
- Provides clinical and administrative supervision to Care Coordinators.
- Monitors staff performance, provides training, and coaches for improvement.
- Manages staff recruitment and hiring.
- Assesses staff skill levels and develops individualized training plans.
- Recommends internal/external workshops and trainings for staff development.
- Tracks staff work activities including outreach, intake, assessment, service planning and delivery, referrals, follow-up, collateral contact, documentation, confidentiality, and contact standards.
- Develops and implements performance improvement plans.
- Manages progressive disciplinary processes.
- Writes and delivers performance appraisals.
- Conducts quality assurance reviews to assess service quality and effectiveness.
- Ensures member charts and documentation comply with Health Home agreements.
- Develops and implements action plans to improve staff effectiveness and efficiency.
- Oversees care provided by the care management team through case conferences, field visits, and customer service calls.
- Responds to inpatient and ER admission alerts and contacts providers/hospitals for information.
- Assists in planning and implementing operations procedures.
- Provides continuous feedback to program management regarding operations.
- Serves as the point of contact for crisis intervention services.
- Maintains 24/7 availability for staff and client emergencies.
- Ensures staff maintain clinical documentation and records upholding HIPAA regulations.
- Utilizes multiple Electronic Health Record systems.
- Maintains client assignments and rosters.
- Reviews all billable contact notes and ensures monthly billing submission.
- Responsible for weekly, monthly, and quarterly reporting of program information.
- Develops, delivers, and participates in ongoing professional trainings.
- Represents PCMH in local and state meetings as required.
- Performs other duties as assigned by the Program Director and/or Executive Management.
Requirements
- Licensed Mental Health Professional (LMHC, LMSW, LCSW).
- Excellent communication skills.
- Ability to multi-task and prioritize work.
- Ability to supervise staff in a culture of accountability.
- 4 years of experience working with the seriously mentally ill.
- Experience supervising the provision of services to Medicaid recipients with chronic medical and mental health issues.
- Knowledgeable about Health Home regulations.
- Comfortable working with clients in the field.
Skills
- Medicaid compliance
- Billing processes
- Health information technology
- Clinical supervision
- Administrative supervision
- Performance monitoring
- Training and coaching
- Staff recruitment and hiring
- Performance improvement plans
- Progressive discipline
- Performance appraisals
- Quality assurance
- Electronic Health Record systems
- HIPAA compliance
- Crisis intervention
- Operations management
- Reporting
Location
- Bronx, NY
Work Type
- Full Time
Experience Level
- 4 years of experience working with the seriously mentally ill
Education Level
- LMSW
- LMHC
- LCSW
Salary/Compensations
- $72000.00 - $75000.00
About the Company
- Job Category: Nonprofit - Social Services