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About the Role
The Superintendent serves as the on-site operational leader, responsible for ensuring the safe, compliant, and efficient operation of an assigned residential building. This role requires independent judgment, prompt response to issues, and proactive management of building systems, maintenance, and emergencies.
Responsibilities
- Maintain and safeguard plumbing, minor electrical, boiler and heating, PTAC/HVAC, fire alarm and life safety systems, doors, locks, hardware, common areas, and building perimeter.
- Perform routine plumbing and minor electrical repairs.
- Conduct initial heating system diagnostics.
- Identify and address system vulnerabilities and risk conditions.
- Prevent system failures through early detection and intervention.
- Develop and maintain a preventative maintenance schedule.
- Track completion of recurring maintenance tasks.
- Conduct regular inspections of mechanical spaces, common areas, and exterior conditions.
- Maintain organized, code-compliant mechanical rooms.
- Ensure the building is inspection-ready.
- Identify recurring issues and implement corrective strategies.
- Respond to emergencies including loss of heat, water leaks, electrical hazards, fire alarm issues, and severe weather impacts.
- Take immediate containment action during emergencies.
- Assess the need for on-site response and report accordingly.
- Perform initial diagnostics and stabilization efforts during emergencies.
- Escalate emergency situations appropriately.
- Document all emergency actions taken.
- Manage the work order process, ensuring timely response and completion.
- Prioritize work based on safety, risk, and operational impact.
- Ensure 100% documentation completeness for closed work orders.
- Manage daily building operations, including workflow planning and task prioritization.
- Balance reactive and scheduled work.
- Coordinate access with tenants, staff, and vendors.
- Ensure operational continuity throughout the day.
- Schedule vendors efficiently and confirm access.
- Coordinate tenant access and site readiness for vendor work.
- Verify Certificates of Insurance (COIs) prior to vendor work.
- Confirm completion and quality of vendor work.
- Escalate major repair recommendations to leadership.
- Track vendor performance and report issues.
- Provide clear and timely updates to supervisors.
- Communicate status of ongoing work, delays, and escalations.
- Draft building notices for tenants.
- Maintain professional written and verbal communication.
- Document all work digitally and accurately.
- Track tasks and recurring responsibilities using digital systems.
- Communicate updates through appropriate platforms.
- Maintain organized and accessible records.
- Maintain an appropriate stock of essential supplies.
- Establish and monitor par levels for supplies.
- Order supplies before stock depletion.
- Verify receipt of materials and services.
- Support invoice validation.
- Maintain key control discipline.
Requirements
- High School Diploma or equivalent required.
- Technical or vocational training in building maintenance or a related field preferred.
- Minimum of five (5) years of experience in multi-unit residential maintenance or a Superintendent-level role required.
- Demonstrated competency in plumbing, minor electrical work, and heating/boiler systems required.
- Proven experience responding to building emergencies and executing preventative maintenance programs required.
- Experience utilizing work order/property management systems and coordinating vendors required.
- Familiarity with regulatory and compliance standards (DOB, FDNY, HPD) strongly preferred.
- Ability to operate independently without requiring step-by-step direction.
- Ability to use required digital systems will impact performance evaluation.
Skills
- Plumbing
- Minor electrical work
- Heating/boiler systems
- PTAC/HVAC
- Fire alarm systems
- Life safety systems
- Emergency response
- Preventative maintenance
- Work order management
- Vendor coordination
- Digital systems (RealPage, Outlook, Microsoft Teams, Planner, Excel)
- Communication
- Reporting
- Inventory management
- Regulatory compliance (DOB, FDNY, HPD)
Location
- New York, NY
Work Type
- On-site
Experience Level
- Minimum of five (5) years of experience
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $65000.00 - $70000.00