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About the Role
West Shore Home is hiring a Customer Service Specialist to support our Rochester branch. In this role, you’ll work directly with customers to resolve post-installation service needs, coordinate service appointments, and deliver a high-quality customer experience. This is a fast-paced customer service role focused on communication, problem-solving, and relationship building.
Responsibilities
- Handle inbound and outbound customer calls
- Assist customers with post-installation service requests
- Schedule service appointments and coordinate necessary follow-up
- Order replacement parts through manufacturers when needed
- Communicate schedule updates and service timelines to customers
- Escalate urgent customer concerns to branch leadership when appropriate
Requirements
- Previous customer service experience preferred
Skills
- Strong communication and customer service skills
- Ability to work independently and stay organized
- Positive, solution-oriented mindset
- Comfortable managing multiple tasks in a fast-paced environment
Location
- 3535 Winton Pl Ste 1, Rochester, NY 14623
Work Type
- Full-Time
Salary/Compensations
- $20–$24/hour
Benefits
- Paid training
- Medical, Dental, and Vision insurance
- 401(k) with company match
- PTO and paid holidays
- Employee discounts and referral program
- Career growth opportunities
About the Company
- West Shore Home is a fast-growing home remodeling company specializing in Bathrooms, Windows, Doors, and Flooring, with more than 40 locations nationwide and over 3,000 employees.
- We’re committed to creating a supportive culture where employees can grow, succeed, and make an impact.
Equal Opportunity
- It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
- All employees are subject to a pre-employment screening process including a background check and drug screen.
- In addition, we will provide reasonable accommodations for qualified individuals with disabilities.
- If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.