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Don't guess if your resume is good enough.
See how it scores against the Werkstudent Customer Success & Sales (all gender) posting at leakshield GmbH — free, in seconds.
About the Role
As a student employee, you will be the first point of contact for several hundred customers, managing inquiries via chat and working directly with management. Your primary focus will be converting trial users to paying customers and re-engaging inactive clients.
Responsibilities
- Respond to customer inquiries via WhatsApp, Telegram, and email, providing quick and clear communication in both German and English.
- Actively engage trial users and inbound leads to convert them into paying customers.
- Systematically reactivate inactive and former customers.
- Identify and intercept cancellation intentions, offering upsells to higher-tier plans.
- Maintain customer status within the CRM (Trial, Active, Risk, Inactive, Reactivated).
- Escalate enterprise inquiries, price negotiations, and legal matters to management.
Requirements
- Enrolled as a student (Werkstudent status, up to 20 hours/week during lecture periods).
- Proficiency in both written and spoken German and English.
- Experience with messaging tools (e.g., Superchat).
- Understanding of CRM functionality and the importance of clean data for revenue.
- Good judgment in customer communication, including handling difficult situations.
- First experience in sales or customer support is advantageous but not required.
- Interest in social media and the creator scene is a plus.
- Enrolled at a state-recognized university.
- Availability of 20 hours per week.
- Confident use of common communication channels.
- Very good German language skills.
Skills
- Customer Service
- Sales
- CRM
- Messaging Tools
- Communication
Location
- Berlin (near S Schönhauser Allee)
- Hybrid
- Remote
Work Type
- Werkstudent
- Hybrid
- Remote
Experience Level
- Student
- Entry Level
Education Level
- Student
- University Degree
Salary/Compensations
- Market-standard base compensation
- 5% commission on reactivated, converted, or upsold recurring monthly revenue
Benefits
- Commission on recurring revenue
- Hybrid or remote work possible after initial onboarding
About the Company
- Leakshield is a young Legal-Tech startup protecting content for major creators and media houses in German-speaking regions.
- We identify and remove copyright-infringing copies across search engines, social media platforms, and hosting providers.