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About the Role
The Superintendent serves as the on-site operational leader, responsible for ensuring the safe, compliant, and efficient operation of an assigned residential building. This role requires independent judgment, prompt response to issues, and proactive management of building systems, maintenance, and emergencies.
Responsibilities
- Maintain and safeguard plumbing, minor electrical, boiler and heating systems, PTAC/HVAC units, fire alarm and life safety systems, doors, locks, hardware, common areas, and building perimeter.
- Perform routine plumbing and minor electrical repairs.
- Conduct initial heating system diagnostics.
- Identify system vulnerabilities and proactively address risk conditions.
- Prevent system failures through early detection and intervention.
- Develop and maintain a structured preventative maintenance schedule.
- Track completion of recurring maintenance tasks.
- Conduct regular inspections of mechanical spaces, common areas, and exterior conditions.
- Maintain organized, code-compliant mechanical rooms.
- Ensure the building remains inspection-ready.
- Identify recurring issues and implement corrective strategies.
- Respond to emergencies including loss of heat, water leaks, electrical hazards, fire alarm issues, severe weather impacts, and operational disruptions.
- Take immediate containment action during emergencies.
- Assess whether on-site response is required and report.
- Perform initial diagnostics and stabilization efforts during emergencies.
- Escalate appropriately to leadership and vendors during emergencies.
- Document all emergency actions taken.
- Manage the work order process, including timely response, prioritization, and closing work orders.
- Ensure 100% documentation completeness in closed work orders.
- Manage daily building operations, including workflow structuring, prioritization, and balancing reactive and scheduled work.
- Coordinate access with tenants, staff, and vendors.
- Ensure operational continuity throughout the day.
- Schedule vendors efficiently and confirm access.
- Coordinate tenant access and site readiness for vendors.
- Verify Certificates of Insurance (COIs) prior to vendor work.
- Confirm completion and quality of vendor work.
- Escalate major repair recommendations to leadership.
- Track vendor performance and report issues.
- Provide clear and timely updates to supervisors.
- Communicate status of ongoing work, delays, and escalations.
- Draft building notices for shutdowns, maintenance alerts, and emergency notices.
- Demonstrate competency in work order systems, email, team communication platforms, and basic tracking tools.
- Document all work digitally and accurately.
- Track tasks and recurring responsibilities using systems.
- Communicate updates through appropriate platforms.
- Maintain organized and accessible records.
- Maintain an appropriate stock of essential supplies.
- Establish and monitor par levels for supplies.
- Order supplies before stock depletion.
- Verify receipt of materials and services.
- Support invoice validation.
- Maintain key control discipline.
Requirements
- High School Diploma or equivalent required.
- Minimum of five (5) years of experience in multi-unit residential maintenance or a Superintendent-level role required.
- Demonstrated competency in plumbing, minor electrical work, and heating/boiler systems required.
- Proven experience responding to building emergencies and executing preventative maintenance programs required.
- Experience utilizing work order/property management systems and coordinating vendors required.
- Familiarity with regulatory and compliance standards (DOB, FDNY, HPD) strongly preferred.
Skills
- Plumbing
- Minor electrical work
- Heating/boiler systems
- HVAC
- Emergency response
- Preventative maintenance
- Work order management
- Vendor coordination
- Communication
- Digital systems (RealPage, Outlook, Microsoft Teams, Planner, Excel)
- Inventory management
Location
- 2950 Grand Concourse Residence - Bronx, NY
Work Type
- On-site
Experience Level
- Minimum of five (5) years of experience
Education Level
- High School Diploma or equivalent
- Technical or vocational training in building maintenance or a related field preferred
Salary/Compensations
- $65000.00 - $70000.00