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About the Role
The Superintendent serves as the on-site operational leader, responsible for ensuring the safe, compliant, and efficient operation of an assigned residential building. This role requires independent work, sound judgment, and prompt response to issues impacting safety, habitability, or building performance.
Responsibilities
- Maintain and safeguard plumbing systems, minor electrical systems, boiler and heating systems, PTAC/HVAC units, fire alarm and life safety systems, doors, locks, hardware, common areas, and building perimeter.
- Independently perform routine plumbing and minor electrical repairs.
- Conduct initial heating system diagnostics prior to vendor escalation.
- Identify system vulnerabilities and proactively address risk conditions.
- Prevent system failures through early detection and intervention.
- Develop and maintain a structured preventative maintenance schedule.
- Track completion of recurring maintenance (monthly, seasonal, annual).
- Conduct regular inspections of mechanical spaces, common areas, and exterior conditions.
- Maintain organized, code-compliant mechanical rooms.
- Ensure the building remains inspection-ready at all times.
- Identify recurring issues and implement corrective strategies.
- Respond to emergencies including loss of heat, water leaks, electrical hazards, fire alarm issues, severe weather impacts, and critical operational disruptions.
- Take immediate containment action during emergencies.
- Assess whether on-site response is required and report when necessary.
- Perform initial diagnostics and stabilization efforts during emergencies.
- Escalate appropriately to leadership and vendors during emergencies.
- Document all actions taken during emergencies.
- Manage the work order process, including timely response, maintaining visibility over open requests, prioritizing work, closing work orders within established timeframes, and ensuring 100% documentation completeness.
- Include clear problem descriptions, actions taken, materials used, outcome, verification, and photos where required in work orders.
- Actively manage backlog and prevent accumulation of unresolved work orders.
- Manage daily building operations, including structuring workflow, prioritizing demands, balancing reactive and scheduled work, coordinating access, and ensuring operational continuity.
- Schedule vendors efficiently and confirm access in advance.
- Coordinate tenant access and site readiness for vendors.
- Verify Certificates of Insurance (COIs) prior to vendor work.
- Confirm completion and quality of vendor work.
- Escalate major repair recommendations to leadership.
- Track vendor performance and report issues.
- Provide clear and timely updates to supervisors.
- Communicate status of ongoing work, delays, and escalations.
- Draft building notices (water shutdowns, maintenance alerts, emergency notices).
- Maintain professional written and verbal communication.
- Demonstrate competency in work order systems (e.g. RealPage), email communication (Outlook), team communication platforms (Microsoft Teams), and basic tracking tools (Microsoft Planner, Excel, calendar, checklists).
- Document all work digitally and accurately.
- Track tasks and recurring responsibilities using systems.
- Communicate updates through appropriate platforms.
- Maintain organized and accessible records.
- Maintain appropriate stock of essential supplies.
- Establish and monitor par levels for supplies.
- Order supplies before stock depletion.
- Verify receipt of materials and services.
- Support invoice validation.
- Maintain key control discipline.
Requirements
- High School Diploma or equivalent required.
- Minimum of five (5) years of experience in multi-unit residential maintenance or a Superintendent-level role required.
- Demonstrated competency in plumbing, minor electrical work, and heating/boiler systems required.
- Proven experience responding to building emergencies and executing preventative maintenance programs required.
- Experience utilizing work order/property management systems and coordinating vendors required.
- Familiarity with regulatory and compliance standards (DOB, FDNY, HPD) strongly preferred.
Skills
- Plumbing
- Minor electrical work
- Heating/boiler systems
- Emergency response
- Preventative maintenance
- Work order management
- Vendor coordination
- Communication
- Digital systems (RealPage, Outlook, Microsoft Teams, Microsoft Planner, Excel)
- Inventory management
Location
- Brooklyn, NY
Work Type
- On-site
Experience Level
- Minimum of five (5) years of experience
Education Level
- High School Diploma or equivalent
- Technical or vocational training in building maintenance or a related field preferred
Salary/Compensations
- $65000.00 - $70000.00