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About the Role
Zynque is FIQ's integration platform (iPaaS) for supply chain and logistics. This role involves scaling a young production platform into an enterprise-grade, high-throughput system, owning its architecture as it evolves under real load and customer usage.
Responsibilities
- Own technical direction and architecture evolution of a live, revenue-generating platform
- Scale throughput and reliability while customers onboard, including zero-downtime changes to running systems
- Harden the platform: tenant isolation, rate limiting, security, data integrity
- Establish observability, SLOs, and incident practices as the customer base grows
- Lead performance and capacity work ahead of demand
- Raise engineering standards through design reviews and mentorship
- Partner with Product to balance platform investment against feature delivery
- Identify and retire scaling risks and technical debt before they compound
Requirements
- 10+ years building and operating cloud-native backend or platform systems
- Owned the scaling of a production SaaS or data platform through rapid customer growth: hardening, re-architecture under load, and maturing an early product to enterprise grade
- Deep hands-on experience with high-throughput distributed systems: event streaming or message queues, async processing, idempotency, retries, backpressure
- Strong performance engineering: profiling, load testing, horizontal scaling, capacity planning
- Production reliability ownership: observability, SLOs, incident management, fault-tolerant design
- Multi-tenant SaaS experience, including tenant isolation and noisy-neighbor problems
- Hands-on daily coder with founder-level ownership; comfortable in low-process, high-ambiguity environments
- Applicants must be legally authorized to work in Canada.
Skills
- Python
- JavaScript/TypeScript (Next.js)
- Kafka or similar streaming infrastructure at scale
- Supply chain or logistics systems exposure (WMS, OMS, TMS, EDI integrations)
- AI-assisted engineering workflows
- Experience shipping AI/LLM-driven capabilities in production (rag, generation pipeline, agentic workflows)
Location
- Hybrid, Toronto / Greater Toronto Area (GTA), Ontario, Canada
Work Type
- Permanent
- Full-Time
- Hybrid
Experience Level
- Principal
Salary/Compensations
- $175,000 – $210,000 CAD per year (negotiable)
Benefits
- Extended health and dental coverage for you and your family
- Competitive paid time off, sick leave and public holidays, with flexible leave policies
- Group retirement savings plan with employer contributions
- Dedicated learning and development budget
- Equipment and workstation allowances, internet and business travel reimbursements
- Employee stock options (ESOP), where applicable
- Team events, meetups and company offsites
About the Company
- Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
- We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.
- Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.
- If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.
Equal Opportunity
- As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members.
- Fulfillment IQ is a people-first company built on trust, collaboration, and ownership.
- We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace.
- We consider all qualified applicants without regard to any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.