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About the Role

The Senior Operations Manager is responsible for building and optimizing strong practice operations and leadership across assigned Mount Sinai Health System departments. This role focuses on the success of health center operations through exemplary people leadership, structured problem-solving, and data-driven process improvement, offering significant opportunities to lead change and engage with senior leadership.

Responsibilities

Oversee operation, budgeting, and administrative activities to drive high value performance.
Ensure the delivery of a human-centric experience across health centers.
Support direct reports in maintaining efficient and effective operations.
Monitor operational performance using key customer, patient, and operational performance indicators.
Identify and address operational issues, working with team members to resolve them quickly and thoughtfully, and ensuring learnings are captured for quality improvement.
Develop a learning community among local practice leaders to ensure best practices and resources are effectively shared.
Actively seek and identify ways to provide an improved customer and patient experience.
Lead and mentor process improvement activities that increase the overall effectiveness of health center operations and drive patient satisfaction.
Build relationships with internal and external experts, vendors, and customer partners, incorporating insights into process development efforts.
Leverage Lean/Six Sigma methodologies to assist departments in assessing and iteratively improving practice workflows and management tools.
Develop and communicate reports to track performance.
Coach practice leaders and health center teams to adopt a continuous quality improvement mentality.
Support health center staff recruiting through inclusive interviewing processes and behavioral-based interviewing techniques.
Cultivate a service culture across worksite health centers.
Sustain high levels of employee engagement and satisfaction, implementing employee recognition, development, and other retention initiatives.
Establish standards that promote the highest level of compassion and professionalism, holding all worksite leaders accountable through consistent feedback and coaching.
Create scalable communication processes for information-sharing across worksite teams and to Commercialization Team leadership.
Maintain an expert understanding of employer customers, patients, and services offered by worksite health centers, system, and partners.
Participate in communicating and marketing the practice model to new patients and other stakeholders.
Abide by the health centers service framework and contractual requirements.
Perform other relevant duties as assigned.

Requirements

Bachelors degree required (Masters preferred)
3-5 years (higher preferred) in medical office administration or other healthcare leadership role is required

Experience Level

Senior

Education Level

Bachelors degree
Masters degree

Salary/Compensations

$103,000.00 - $157,492.00 Annually

About the Company

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education.
Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it.
Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment.
The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers.
Consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology.
New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology.
U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties.
The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges.
Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws.
We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law.
We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported.
Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.