Client Advisor at Baccarat, Inc. | NY, US | Rezi

Client Advisor at Baccarat, Inc.

Client Advisor

Baccarat, Inc. · NY, US

Today

Client Advisor

Baccarat, Inc. · NY, US

12 hours ago
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About the Role

As an ambassador of the Maison, the Client Advisor embodies Baccarat’s heritage of excellence and artistry, delivering exceptional luxury experiences while achieving individual sales objectives and contributing to the New York Region’s commercial success. Working across 53rd Street and Meatpacking boutiques, the Client Advisor combines product expertise, personalized clienteling and a passion for storytelling with flexibility and collaboration.

Responsibilities

  • Consistently achieve or exceed individual sales and performance targets (UPT, AVT, conversion…) while contributing to boutique and New York Regional sales objectives.
  • Provide tailored recommendations that reflect each client’s lifestyle, preferences and aspirations, leveraging strong product knowledge and personalized service.
  • Develop and maintain a strong client book across both New York boutiques, fostering long-term relationships, loyalty, repeat purchases and referrals.
  • Leverage CRM insights and client segmentation to drive client acquisition, retention, reactivation and personalized engagement across the region.
  • Collaborate with colleagues across both locations, the Regional General Manager, Senior Client Advisors, Grand Vendeur and corporate partners to maximize sales opportunities, facilitate client appointments and ensure seamless client follow-up.
  • Deliver an authentic, immersive luxury experience consistent with Baccarat’s values and heritage.
  • Engage clients through the Maison’s storytelling and craftsmanship, inspiring emotion and desire.
  • Ensure seamless and consistent client experience across both New York boutiques, regardless of the location where the client relationship originated.
  • Facilitate client appointments, product presentations and personalized services at either location based on client preferences and business needs.
  • Participate in boutique and offsite events, regional client activations, and VIP experiences to strengthen connections.
  • Represent the Maison with professionalism, elegance, and a service-driven mindset always.
  • Work across both New York boutiques according to business needs, staffing requirements and schedules established by regional management.
  • Collaborate with colleagues across both locations to ensure effective floor coverage, operational support and consistent execution of Maison standards.
  • Support daily boutique operations, including visual merchandising, display upkeep, floor organization, packaging, price updates and reporting.
  • Maintain knowledge of product assortments, inventory availability and services across both locations, partnering with the merchandising team to ensure accurate and timely fulfillment of client requests and special orders.
  • Maintain stock organization, participate in inventories, cycle counts and audits across both boutiques, and support special projects as directed by management.

Requirements

  • High School diploma required.
  • Ability and willingness to work across multiple boutique locations within the New York Region based on business needs and scheduling.
  • Demonstrated adaptability, collaborative mindset and ability to thrive in a multi-location retail environment.
  • Ability to lift 30 lbs or more.

Skills

  • Client Focus & Relationship Building
  • Sales Performance & Business Drive
  • Product Knowledge & Storytelling
  • Operational Excellence & Attention to Detail
  • Professionalism & Brand Representation
  • Regional Collaboration & Shared Accountability
  • Flexibility & Adaptability Across Locations
  • Client Relationship Continuity & Cross-Boutique Clienteling
  • Agility & Problem-Solving
  • Strong interpersonal, communication, and presentation skills.

Location

  • New York Region

Work Type

  • Full-time

Experience Level

  • 2–5 years of experience in luxury retail, hospitality, or high-end service environments.

Education Level

  • Bachelor’s degree preferred.
  • High School diploma required.

About the Company

  • Baccarat's heritage of excellence and artistry.