Aboriginal Tenancy List (ATL) Coordinator - Clerk 5/6 - NSW Civil and Administrative Tribunal
Department of Communities and Justice · AU
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About the Role
Make a meaningful difference by helping improve access to justice for Aboriginal people experiencing tenancy issues. As the Aboriginal Tenancy List (ATL) Coordinator, you will play an important role in supporting the effective operation and growth of the List, connecting tenants and landlords with appropriate support and advocacy services, and building strong relationships with Aboriginal communities and key stakeholders. This is a rewarding opportunity to contribute to a culturally responsive and accessible tribunal service.
Responsibilities
- Coordinate the day-to-day operations of the Aboriginal Tenancy List.
- Support tribunal members and the Registry in the management and preparation of matters listed before the Aboriginal Tenancy List (ATL).
- Liaise with parties, advocates, and support agencies.
- Build and maintain strong, culturally appropriate relationships with Aboriginal communities, service providers, advocacy organisations, tenants, and landlords.
- Connect participants with appropriate support and advocacy services.
- Help address barriers to participation in tribunal proceedings.
- Support tribunal proceedings and maintain accurate records, data, and statistics.
- Respond to enquiries and manage the ATL inbox.
- Provide coordination support to the ATL Manager and Management Committee.
- Contribute to promoting the ATL, strengthening stakeholder engagement, and supporting the ongoing development and expansion of the List.
- Build meaningful partnerships and contribute to improving outcomes for Aboriginal people accessing tribunal services.
Requirements
- Experience working in a high-volume customer service environment.
- Ability to manage competing priorities.
- Ability to respond to enquiries and provide timely, professional assistance.
- Demonstrated ability to build and maintain positive relationships with diverse stakeholders, including community organisations, service providers, and external agencies.
- Strong written and verbal communication skills.
- Ability to coordinate activities, maintain accurate records, and manage administrative processes effectively.
- Understanding of the importance of culturally appropriate service delivery.
- Commitment to improving access to services and support for Aboriginal people.
Skills
- Customer service
- Communication
- Record keeping
- Administrative processes
- Stakeholder relationship management
Location
- Sydney CBD
Work Type
- Ongoing
- Full time
- Flexible working arrangements
Experience Level
- Clerk Grade 5/6
Salary/Compensations
- Clerk Grade 5/6, Base Salary ($102,936 – $113,579), plus employer’s contribution to superannuation and annual leave loading
Benefits
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities
- Health & Wellbeing and Employee Assistance Programs
About the Company
- Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.
- We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities.
- We're focused on breaking, rather than managing, disadvantage.
- Australia’s top public sector employer.
Equal Opportunity
- Inclusion and Diversity lies at the heart of how we recruit.
- We continue to hire great people with a wide variety of skills, experience and backgrounds.
- This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.