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About the Role
The Branch Service Manager manages the branch office, ensuring superior client service and overseeing all operations activity for the assigned location. This position is responsible for managing the branch staff.
Responsibilities
- Manages the branch office, assuming responsibility for all administrative and operational duties.
- Ensures proper service levels are achieved for all clients, including potential, existing, and Private Bank or Orange Wealth Management clients.
- Responsible for staff development and management.
- Conducts the interviewing process for available positions.
- Conducts various monthly meetings with staff, including operational, security, and staff meetings.
- Motivates, coordinates, and monitors employee interaction with clients to ensure proper service levels.
- Maintains appropriate product knowledge to assist clients and identify cross-sell opportunities, ensuring all branch staff also possess adequate knowledge.
- Takes a leadership role in maintaining the bank’s culture.
- Maintains the bank building and equipment.
- May function as a Business Banker.
- Responsible for audit outcomes and internal controls as documented in policies and procedures.
- Performs as a mortgage loan originator and ensures submittal of complete mortgage packages.
- Performs daily, weekly, and monthly audits of operations.
- Performs additional duties assigned by management.
Requirements
- High School Diploma required.
- 5 Years Banking Experience required.
- 3 Years Management Experience required.
- College Degree or attending college preferred.
- 8 Years Banking Experience preferred.
- 5 Years Management Experience preferred.
- Strong Communication and Leadership skills required.
- Ability to maintain a positive attitude, handle difficult situations, and have an open mind required.
- Ability to handle change, stress, and pressure required.
- Ability to coach, cross-train, and motivate employees required.
- Ability to deal with customers and employees in a professional manner required.
- Ability to multitask, make fast and accurate decisions, and be organized required.
- Knowledge of bank policies and procedures required.
- Spontaneous decision-making skills essential.
Skills
- Communication
- Leadership
- Client Service
- Operations Management
- Staff Development
- Interviewing
- Meeting Facilitation
- Product Knowledge
- Cross-selling
- Audit
- Internal Controls
- Mortgage Loan Origination
- Multitasking
- Decision Making
- Organization
Location
- Middletown
Work Type
- Onsite
Experience Level
- Management Experience
- Banking Experience
Education Level
- High School Diploma
- College Degree
About the Company
- Orange Bank and Trust Company is committed to a policy of Equal Employment Opportunity.
Equal Opportunity
- External and internal applicants, as well as position incumbents, must be able to perform the essential job functions as set forth above. Orange Bank and Trust Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military or veteran status or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
- Upon request, individuals with disabilities may be entitled to a reasonable accommodation. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the bank.
- Please inform the Human Resources Department if you need assistance completing any forms or to otherwise participate in the application process or, at the appropriate time, to perform the essential functions of the job.