Client Services Officer - Clerk 3/4 - Legal Profession Admission Board of NSW
Department of Communities and Justice · AU
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About the Role
The Client Services Officer is a primary point of contact for individuals applying for admission to the legal profession in NSW and for students in the Diploma in Law course.
Responsibilities
- Process applications for admission as a lawyer, register new students, and enable existing students to vary their course progression and/or exam arrangements.
- Assist with the planning and execution of examinations, including the coordination of marking processes and results publication.
- Enter and maintain data in student records systems and/or admission systems with a high level of accuracy and confidentiality.
- Respond to telephone, email, and counter enquiries from students and applicants for admission with reliable and comprehensive information.
- Process requests and provide advice to people seeking admission as a lawyer and prospective students for the LPAB’s Diploma in Law course.
- Assist with the planning and execution of monthly lawyer admissions and annual student graduation ceremonies, as well as the award of prizes to students after each term.
- Contribute to plans and projects to improve the design and quality of student services or admission services.
- Source and compile data and other information for Board management as required.
Requirements
- Successful applicants must be available for early starts and late finishes on admission and examination days to support operational requirements.
- Strong interpersonal skills and customer service excellence.
- Ability to rapidly acquire knowledge of relevant legislation, rules, and regulations.
- Experience in administration, including experience in the use of computer-based systems such as word processing, spreadsheet, and records management systems.
- Students-at-law of the Board’s course are not eligible for employment in the office of the LPAB.
Skills
- Customer service excellence
- Administration
- Use of computer-based systems (word processing, spreadsheet, records management)
Location
- Sydney CBD
Work Type
- Temporary
- 10-month contract
- 35 hours per week
Experience Level
- Clerk Grade 3/4
Salary/Compensations
- Clerk Grade 3/4, Base Salary ($87,199 – $95,482), plus employer’s contribution to superannuation and annual leave loading
Benefits
- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs
About the Company
- Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.
- We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities.
- We're focused on breaking, rather than managing, disadvantage.
- It’s work that really matters.
- Australia’s top public sector employer.
Equal Opportunity
- Inclusion and Diversity lies at the heart of how we recruit.
- We continue to hire great people with a wide variety of skills, experience and backgrounds.
- This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.