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About the Role
As an Obituary Notice Specialist, you will play an important role in helping individuals and businesses place accurate and timely notices for publication. You will assist customers with placing death notices, legal notices, and announcements while providing compassionate and knowledgeable support throughout the submission, proofreading, and placement process.
Responsibilities
- Assist customers with placing death notices, legal notices, and announcements.
- Provide compassionate and knowledgeable support throughout the submission, proofreading, and placement process.
- Work with customers across a range of publication services, including death/obituary notices, legal notices, and announcements.
- Provide assistance with online self-service notice submissions.
- Handle other notice placement and publication requests.
Requirements
- Excellent communication skills while handling incoming telephone calls and customer requests received by email.
- Strong oral and written communication skills.
- Ability to multi-task and adhere to deadlines.
- Strong spelling, grammar, and proofreading skills with exceptional attention to detail.
- Ability to quickly learn new systems, software, email programs, and client order systems.
- Ability to proofread, process, and place notices accurately in accordance with publication standards, applicable requirements, and deadlines.
- Strong customer service and relationship-building skills.
- Ability to work independently while contributing to a collaborative team.
- Resourceful, dependable, and motivated.
- Previous call center, customer service, or newspaper industry experience is preferred.
- Weekend and holiday availability may be required.
Skills
- Communication
- Customer Service
- Spelling
- Grammar
- Proofreading
- Attention to detail
- Technology proficiency
- Teamwork
- Collaboration
- Resourcefulness
- Dependability
- Motivation
Location
- Remote
- Hybrid
Work Type
- Remote
- Hybrid
Experience Level
- Entry Level
- Mid Level
Salary/Compensations
- Average earnings $19–$21 per hour, including incentives.
- Base pay ranges from $16.50–$17.00 per hour, plus an incentive plan.
Benefits
- Medical and Dental Benefits
- Paid Training
- Paid Holidays
- Paid Vacation Time
- 401K
- Company subsidizes a portion of Company sponsored benefits.
About the Company
- Media Sales Plus is an industry-leading media sales and service company serving some of the most prominent media companies in North America.
- Media Sales Plus works with a diverse group of media partners to help businesses and consumers connect with the audiences that matter most.
- Our team continually develops its knowledge and expertise across markets, products, advertising solutions, and industry best practices.
- We believe in providing our customers with knowledgeable guidance while giving our employees the tools and experience they need to succeed.