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About the Role
Accountable for serving client families by making at-need cemetery arrangements and selling pre-need arrangements. The Sales Professional serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.
Responsibilities
- Serves families by making at-need cemetery arrangements and selling pre-need arrangements.
- Generates revenue for the cemetery.
- Acts as the primary contact for families.
- Prospects a minimum of 1-2 hours each day.
- Obtains referrals from families served by the location.
- Networks and builds community and civic relationships.
- Explains and presents presentations to families served and referred families.
- Maintains and tracks activity levels to ensure productivity.
- Responds to client inquiries in a timely, respectful, sensitive and professional manner.
- Connects with families through listening, honest communication and genuine concern.
- Develops an understanding of each family’s unique needs and offers solutions that provide value to them.
- Stays in touch with families to ensure satisfaction.
- Prepares for all appointments and performs all procedures with professionalism and attention to detail.
- Follows through on all customer problems and requests.
- Builds trust-based relationships to earn the right to ask for referrals.
- Educates families on the benefits of pre-planning to protect family members and relatives.
- Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future.
- Collaborates and teams with funeral directors, location managers, and other staff to provide seamless, high-quality service.
- Reviews previous services and contacts with families to prepare to support current needs and/or sales.
- Shares family concerns with the rest of the SCI team.
Requirements
- Must be able to pass the Company’s internal presentation certification within thirty days of hire.
- Ability to work a number of evenings and/or weekends every month.
- Ability to drive frequently.
- Ability to obtain and maintain an insurance license if required by state/province.
- Flexible hours but, at times must have the ability to work up to 12 hours in a day.
- Ability to treat others with empathy and respect.
- Knowledge of computers and some software.
- Customer service skills.
Skills
- Sales
- Lead Generation
- Relationship Building
- Communication
- Customer Service
- Computer Proficiency
Location
- US-TX - Austin
Work Type
- Full-time
Experience Level
- 1-2 years of customer service or sales industry experience preferred
Education Level
- High school diploma or equivalent
- 1-2 years of college or an equivalent of education and experience
Salary/Compensations
- $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)
- Commission plan payouts are based on exceeding defined quotas.
- Plan components include biweekly, monthly, and rolling three-month commissions.
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts (health care and dependent care)
- Health Savings Account with Company Contribution
- Sick Leave
- Short-Term Disability
- Long-Term Disability
- Life Insurance
- Voluntary Accidental Death or Dismemberment Insurance
- Dependent Life Insurance
- SCI 401(k) Retirement Savings Plan with Company match
- Employee Assistance Program
About the Company
- Our associates celebrate lives. We celebrate our associates.
- #SCI