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About the Role
Support the management of key insurer partnerships, driving commercial performance, product development, and strategic initiatives. This role involves turning data into action, coordinating stakeholders, and strengthening relationships to deliver value for clients and the business.
Responsibilities
- Support the management and growth of key insurer relationships.
- Analyze trading, claims, profitability, and performance data to identify opportunities and risks.
- Coordinate insurer governance, reporting, action plans, and stakeholder communications.
- Assist in the development, launch, and enhancement of insurance products and propositions.
- Prepare insight, business cases, and presentations to support strategic decision-making.
- Monitor performance against commercial objectives and help drive improvement initiatives.
- Work with underwriting, claims, sales, and product teams to deliver successful insurer outcomes.
- Support insurer activation, training, and business engagement activities.
- Maintain accurate records, controls, and governance processes across insurer agreements and commercial arrangements.
Requirements
- Relationship, account, or client management experience within an insurance company or broker.
- Good knowledge of the UK commercial insurance market and insurer trading models.
- Strong analytical skills with the ability to interpret data and identify trends and opportunities.
- Excellent organization and project coordination skills, with the ability to manage multiple priorities.
- Strong communication and stakeholder management skills.
- Confidence producing reports, presentations, and management information.
- A collaborative approach and the ability to build effective working relationships across teams and insurer partners.
- Proficiency in Microsoft Excel, PowerPoint, and other Microsoft Office applications.
- Awareness of regulatory, governance, and risk management requirements within insurance.
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Office applications
- Analytical skills
- Organization skills
- Project coordination skills
- Communication skills
- Stakeholder management skills
- Relationship management
- Account management
- Client management
Location
- Newcastle
- Norfolk
- London
Work Type
- Permanent
- Hybrid working available upon successful completion of probation
- 35 hours per week
- Monday to Friday
Experience Level
- Relationship / Account / Client Management experience within either an insurance company or broker.
- Good knowledge of the UK commercial insurance market and insurer trading models.
Education Level
- Progress towards a relevant insurance qualification, such as Cert CII, is desirable.
Salary/Compensations
- A competitive salary - let's discuss it
Benefits
- Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme
- Annual Bonus scheme (Discretionary based on individual and company performance)
- Life Assurance cover up to 4 x salary
- Group Income Protection scheme up to 65% of salary
- 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)
- Career development opportunities with funded support and financial incentives for all professional qualifications.
- An Employee Assistance Programme with a wide range of benefits helping employees to stay healthy and feel supported.
About the Company
- Lycetts Insurance Brokers are proudly part of Benefact Group.
- The Lycetts Group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients.
- Benefact Group is a unique international financial services Group made up of over 30 businesses.
- Benefact Group is owned by a charity and has been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014.
- Benefact Group has ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
- Benefact Group believes it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development.
- Benefact Group has a culture of kindness, great ambition, and of passionate people driven to do better and be better.
- Ranked amongst the UK's 15 Best Big Companies to Work For in 2025.
Equal Opportunity
- At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected.
- We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group.
- We welcome applications from everyone.
- If you need any additional support during the recruitment process, then please let us know.