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About the Role
Own the customer lifecycle for AI voice agents, from deployment through ongoing optimization and expansion. Connect customers with the product team, turning business needs into effective agent experiences and helping shape the function's operations.
Responsibilities
- Manage customer relationships end to end, learning business needs and scoping, deploying, and optimizing AI voice agents.
- Identify opportunities to expand deployments into additional use cases.
- Present agent value and return on investment to customer decision-makers using data.
- Debug agent behavior on individual calls, customize conversation flows, and address compliance needs.
- Translate customer feedback and unmet needs into product capabilities in partnership with the product team.
- Build playbooks and operating standards for the Forward Deployed Product Manager function.
Requirements
- At least 5 years of product management experience with substantial customer-facing responsibility, ideally at a startup.
- Experience working directly with customers or clients, with strong product intuition and the ability to connect strategic goals with hands-on execution.
- Technical product depth, including understanding product concepts and basic debugging.
- Comfort analyzing data, explaining ROI, and drawing actionable conclusions from metrics.
- Background in B2B SaaS or regulated sectors such as lending, financial services, or healthcare is valuable.
- Comfort taking end-to-end ownership in an ambiguous, fast-moving environment.
Skills
- Product management
- Customer relationship management
- Scoping
- Deployment
- Optimization
- Data analysis
- Return on Investment (ROI) explanation
- Debugging
- Conversation flow customization
- Compliance
- Product strategy
- Operating standards
- Cursor
- Claude Code
- ChatGPT
Location
- San Francisco, California
Work Type
- On-site
- Hybrid
Experience Level
- 5+ years
Salary/Compensations
- $150,000 to $250,000 annually
Benefits
- Visa sponsorship