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About the Role
Lead operations within Wealth Management Canada's National Credit division, supervising and providing leadership for a team supporting time-sensitive, complex exception-based and/or highly specialized credit operations processes. This role involves hiring, onboarding, training, coaching, and developing team members in a fast-paced environment, while balancing risk and operational efficiency to deliver high client satisfaction.
Responsibilities
- Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance
- Conduct operations process oversight on complex exception-based and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met
- Reduce risk, increase efficiency, or enrich customer service by suggesting process changes and/or system modifications
- Develop and provide ongoing training support for team members related to department processes and systems
- Developing and maintaining department procedures
Requirements
- 4-year degree from an accredited university or equivalent, or High school diploma or equivalent with demonstrated experience
- 5+ years of securities, banking, technology and/or job specific industry experience
- Canadian Securities license (recommended)
- 2+ years demonstrated and sound managerial experience leading and managing a team
- Advanced problem identification, analytical and resolution skills
- Experience with change management and leading teams through transition
- 3+ years of credit operations and margin lending (securities, margin, options and derivatives products)
- Wealth Management business knowledge and dealing with a Full Service and Direct Investing Platform
Skills
- Customer Service
- Customer Service Management
- Decision Making
- Interpersonal Relationship Management
- Investment Performance Measurement
- Operational Delivery
- Process Improvements
- Risk Management
- Time Management
- Treasury Management
- Leadership & People Skills
- Industry Expertise
- Credit Expertise
Location
- 180 WELLINGTON ST W:TORONTO
- Toronto
- Canada
Work Type
- Full time
- Salaried
Experience Level
- 5+ years of securities, banking, technology and/or job specific industry experience
- 2+ years demonstrated and sound managerial experience leading and managing a team
- 3+ years of credit operations and margin lending
Education Level
- 4-year degree from an accredited university or equivalent
- High school diploma or equivalent with demonstrated experience
Benefits
- Bonuses
- Flexible benefits
- Competitive compensation
- Commissions
- Stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business
About the Company
- At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
- We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
- Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
- RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Equal Opportunity
- We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
- Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
- RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.