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About the Role

The CX Change Management team at S&P Global Energy leads strategic initiatives supporting customer experience programs. Our mission is to help internal teams navigate change with confidence, adopt new capabilities effectively, and achieve measurable business outcomes. This role partners closely with the CX Program Management team and stakeholders across the organization to support and deliver high-impact projects that strengthen customer engagement and promote operational excellence.

Responsibilities

Lead the development and execution of change management strategies across all Customer Experience initiatives.
Partner closely with the Program Management team to align change management plans with project timelines, milestones, and business objectives.
Design and implement change strategies based on the Prosci methodology to support seamless adoption and minimize resistance.
Oversee all aspects of change execution, including developing communication plans to build awareness and engagement, coordinating training with the CI Business School, and implementing reinforcement activities that sustain adoption and deliver measurable ROI.
Build strong, collaborative relationships with stakeholders across the organization to foster trust, encourage feedback, and drive alignment throughout each change initiative.

Requirements

Proven experience in change management or project management, collaborating across teams to deliver strategic initiatives.
Proven ability to prioritize and manage multiple projects and competing tasks simultaneously in a fast-paced environment while meeting tight deadlines and detailed requirements.
Proven organizational, prioritization, problem-identification, and problem-solving skills, with the ability to manage internal workflows and communications effectively.
Proven ability to take initiative, apply consultative skills, and build strong, productive relationships with stakeholders across the organization.
This role is limited to persons with indefinite right to work in the United States.

Skills

Prosci methodology
Communication
Consultative skills

Location

US Applicants Only

Work Type

Full-time

Experience Level

Middle Professional Tier I
Middle Professional

Education Level

Bachelor’s degree in social sciences or a related discipline preferred
APM Project Management certification preferred
Prosci Change Management certification preferred

Salary/Compensations

$80,000-$103,000

Benefits

Eligible for an annual incentive plan
Eligible to receive additional S&P Global benefits
Health care coverage designed for the mind and body
Generous time off
Access to resources for career growth and learning new skills
Competitive pay
Retirement planning
Continuing education program with a company-matched student loan contribution
Financial wellness programs
Perks for partners and children
Retail discounts
Referral incentive awards

About the Company

At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value.
Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.
S&P Global Energy is a division of S&P Global (NYSE: SPGI).
S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction.
We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape.
Learn more at www.spglobal.com/energy.
Our Mission: Advancing Essential Intelligence.
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective.
Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.
Join us and help create the critical insights that truly make a difference.
Our Values: Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.
We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions.
Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent.
By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: Know Your Rights: Workplace discrimination is illegal