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About the Role
A Patient Care Specialist 2 (PCS2) contributes to AHF's mission by providing a friendly and helpful presence to patients, testing clients, and pharmacy patrons. This role involves greeting patients courteously, scheduling appointments, and assisting with client needs to enhance AHF's reputation and encourage continued engagement with services. The PCS2 performs patient intake interviews, financial screenings, and assists with registration for Ryan White and ADAP services, ensuring accurate documentation and data entry.
Responsibilities
- Presenting a friendly, helpful face to patients, people seeking testing or pharmacy patrons.
- Greeting patients in a courteous and sensitive manner.
- Scheduling appointments.
- Assisting with the needs of our clients.
- Offering patient intake interviews.
- Performing financial screenings.
- Registering patients for Ryan White and AIDS Drug Assistance Program (ADAP) services.
- Ensuring appropriate documentation for patient eligibility is filed and entered into the computer database.
- Accurately collecting new patient medical history.
- Determining tests/screenings due during medical visits.
- Taking patient vitals.
- Documenting all patient health-related complaints.
- Communicating with patients between provider visits for condition updates.
- Following through on tests/procedures ordered by providers.
- Managing the referral process by processing specialty referrals in a timely and accurate manner.
- Providing patients with pertinent information for timely appointment scheduling.
- Assisting with appointment scheduling as patients require.
- Obtaining specialist consults and scanning them into the patient’s EMR.
- Tracking and monitoring the status and progress of referrals.
- Notifying a provider of a patient’s lapse in completing a referral.
- Remaining in contact with the patient to improve adherence.
- Being flexible and professional at all times, especially in high-stress environments.
Requirements
- Medical Assistant Diploma or Certification.
- Valid CPR Certification from an American Heart Association-recognized vendor.
Skills
- Medical history collection
- Patient vitals
- Patient communication
- Referral management
- EMR documentation
Education Level
- Medical Assistant Diploma or Certification
Benefits
- Comprehensive benefits to enhance employee physical, financial, spiritual and professional health.
About the Company
- Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation.
- AHF's mission is to provide cutting edge medicine and advocacy, regardless of ability to pay.
- Through healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.
- AHF's core values are: Patient-Centered, Value Employees, Respect for Diversity, Nimble, Fight for What's Right.