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About the Role
The University of Rochester is seeking an individual to coordinate functions associated with visits to the Emergency Department, ensuring accuracy, efficiency, and a positive patient experience. This role supports clinical staff and facilitates department workflow.
Responsibilities
- Greets patients, collects and verifies demographic and financial information.
- Initiates ED medical/financial records and assembles charts.
- Edits and corrects registration and billing errors.
- Utilizes eRecord programs to facilitate workflow.
- Manages patient tracking system.
- Provides training to other EDAS staff.
- Acts as an information resource for registration and workflow activities.
- Attends and teaches education programs.
- Ensures accurate patient registration and insurance verification.
- Follows up on hold bill reports and collects co-pays.
- Triages patient calls and assesses urgency.
- Serves as point person for handling complaints.
- Answers and routes incoming phone calls.
- Coordinates transportation for discharged or transferred patients.
- Monitors inventory of supplies and orders supplies.
- Performs patient-focused tasks such as escorting patients, offering comfort items, witnessing consent signatures, faxing charts, pulling charts, managing forms and supplies, and managing requests from clinical staff.
- Performs other duties as assigned.
Requirements
- High School diploma and 1 year related work experience in an administrative office or customer service field required.
- Equivalent combination of education and experience is acceptable.
Skills
- Demonstrated ability to word process documents and enter data into a database preferred.
- Demonstrated skills related to achievement of customer satisfaction preferred.
- Medical terminology experience preferred.
Location
- 220 Hutchison Rd, Rochester, New York, United States of America, 14620
Work Type
- Part time
- Regular
Experience Level
- 1 year related work experience
Education Level
- High School diploma
Salary/Compensations
- $19.15 - $25.85
About the Company
- As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better.
- Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability.
- Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
- The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better.
Equal Opportunity
- In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics).
- This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.