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About the Role
The University of Rochester is seeking an individual to coordinate functions associated with visits to the Emergency Department, ensuring accuracy, efficiency, and a positive patient experience. This role supports clinical staff and facilitates department workflow.
Responsibilities
- Greets patients, collects and verifies demographic and financial information.
- Initiates ED medical/financial records and assembles charts.
- Performs duties to achieve and maintain proficiency in customer service, data accuracy, and work efficiency.
- Coordinates efforts to edit and correct registration and billing errors.
- Utilizes eRecord programs to facilitate workflow.
- Manages patient tracking system to ensure correct location of patients within ED.
- Provides training to other EDAS staff on department-specific work.
- Acts as an information resource for departmental staff regarding registration and workflow.
- Attends education programs and teaches other staff.
- Ensures accurate full patient registration prior to discharge, including insurance verification.
- Follows up on hold bill reports to facilitate reimbursement.
- Collects co-pays.
- Triages patient calls, assesses urgency, and determines appropriate action.
- Serves as point person for handling complaints.
- Answers incoming phone calls and routes them appropriately.
- Coordinates transportation for discharged or transferred patients.
- Provides support for departmental activities, including inventory monitoring and supply ordering.
- Performs other patient-focused tasks such as escorting patients, offering comfort items, witnessing consent signatures, faxing charts, pulling charts for audits, managing forms and supplies, and managing requests from clinical staff.
- Performs other duties as assigned.
Requirements
- High School diploma and 1 year related work experience in an administrative office or customer service field required.
- Equivalent combination of education and experience is acceptable.
Skills
- Demonstrated ability to word process documents and enter data into a database preferred.
- Demonstrated skills related to achievement of customer satisfaction preferred.
- Medical terminology experience preferred.
Location
- 601 Elmwood Ave, Rochester, New York, United States of America, 14642
Work Type
- Part time
- Regular
Education Level
- High School diploma
Salary/Compensations
- $19.15 - $25.85
About the Company
- As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
- The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better.
Equal Opportunity
- In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.