Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this PT-Brooklyn-CSR-8:00 am to 10:00 pm *WEEKENDS AND HOLIDAYS ONLY* role.

Rezi rewrites your resume against PAY-O-MATIC CK CASHI's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the PT-Brooklyn-CSR-8:00 am to 10:00 pm *WEEKENDS AND HOLIDAYS ONLY* posting at PAY-O-MATIC CK CASHI — free, in seconds.

About the Role

As a Front-Line Customer Service Representative, you will be responsible for maintaining optimal services and providing valuable customer service. Schedules may include weekends, holidays and floating (work) to nearby stores when needed. This role provides optimal customer service through accurate and efficient transactions and through long-term rapport-building with customers, extending professional and efficient service while incorporating tested sales strategies including cross-selling and up-selling.

Responsibilities

Effectively identifies and responds to customers’ needs.
Processes customer transactions including cashing checks, money transfers, bill payment and selling a wide range of pre-paid products.
Opens new preferred customer accounts and issues preferred customer cards.
Ensures completion of customer transactions in a timely and courteous manner.
Establishes and maintains customer accounts by updating photos, addresses, phone numbers, etc.
Maintains working knowledge of all Pay-O-Matic’s products and services.
Responds to customers’ inquiries regarding their accounts or Pay-O-Matic’s products and services in a professional and courteous manner.
Promotes Pay-O-Matic’s services by offering customers information on valuable services.
Performs check verification using the Loss Prevention Department as a tool.
Sells money orders, postage stamps, Metro cards etc.
Maintains a safe and secure work environment by following Pay-O-Matic’s safety/security policies and procedures.
Follows all Company’s cash handling procedures.
Maintains cleanliness and organization of the Secure (teller) Area throughout the shift.
Performs routine store cleaning duties including sweeping and mopping the store lobby and Secure Area, wiping down counters and high-touch surfaces, and maintaining an orderly and professional customer environment.
Empties trash receptacles, replaces liners, and transports garbage to designated disposal areas following company procedures.
Cleans and restocks restrooms as needed, including replenishing soap, paper products, and other supplies.
Performs opening and closing cleaning routines as assigned, ensuring the store is presentable and safe for customers and staff.
Follows all safety and sanitation procedures when handling cleaning materials and equipment.
Performs cash drawer opening and closing procedures at the beginning and the end of the shift; reconciles checks cashed, payments made and other transactions performed during his/her shift.
Performs other duties as assigned by supervisor.

Requirements

One to two years related experience or equivalent.
Superb customer service skills.
Excellent communication skills.
Proficient computer operator.
Commitment to excellence and high standards.
Strong multi-tasking skills.
Ability to work independently and as a member of a team.
Ability to understand and follow written and verbal instructions.
Professional appearance and demeanor.
Ability to effectively communicate with people at all levels and from various backgrounds.
Acute attention to detail.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Stand for long periods of time.
Calculate figures and amounts.
Remain in the store for the full shift, including meal periods.
Work at least 8 hours in confined areas without leaving the store (including lunch and other breaks).
Work alone throughout the shift.
Perform light physical tasks including bending, reaching, lifting up to 25 pounds, and operating cleaning equipment.
Open and close the store when required.
Handle high customer volume and difficult customer interactions while maintaining the security of people and property.
Must be able to understand directions and adhere to established policies and procedures for successfully performing transactions while upholding Banking-related Compliance rules and regulations.
Maintaining a harmonious work environment with colleagues through practice of mutual respect and by rejecting elements of a hostile work environment.

Skills

Customer service
Sales strategies
Cross-selling
Up-selling
Check cashing
Money transfers
Bill payment
Pre-paid product sales
Account management
Computer proficiency
Multi-tasking
Attention to detail
Bilingual language skills are a plus

Location

Store 131 – 2488 Linden Blvd, Brooklyn NY 11208
Various locations within the same Brooklyn area as needed

Work Type

Part-time
In-person

Experience Level

One to two years related experience or equivalent

Salary/Compensations

$17.00 per hour

Benefits

Short-term incentives
Medical
Dental
Vision
Life Insurance
Sick Leave

About the Company

Pay-O-Matic powers your pursuit.
POM values in-person collaboration, learning, and ideation whenever possible.
We believe this creates value through common ways of working and supports the execution of company objectives which will ultimately help us achieve our strategic goals.
By connecting face-to-face, we are better able to learn from our peers, problem-solving together, and innovate.

Equal Opportunity

Pay-O-Matic is an equal opportunity employer.
We do not discriminate against applicants or employees based on any characteristic protected by federal, New York State or New York City law.
We are passionate about diversity.
Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.
We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.
The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.