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About the Role
Lead a collaborative team of veterinarians, technicians, and support staff, bringing clarity, structure, and steady follow-through to daily operations. With a solid understanding of the veterinary industry and prior experience overseeing hospital operations, you'll be responsible for leading with clarity, managing multiple priorities, and contributing directly to the ongoing excellence of the hospital and the well-being of the animals we care for.
Responsibilities
- Oversee day-to-day operations, with a primary focus on hospital growth initiatives.
- Maintain team focus on client growth and retention activities.
- Collaborate with Marketing Lead and Marketing partner to drive successful Marketing campaigns.
- Ensure practice is offering premium, white glove experience to all clients.
- Manage hospital operations in collaboration with Partner Doctors, Medical Director, and Operations Director.
- Oversee personnel management, including hiring, training, development, performance management, and resolution of staff conflicts.
- Manage scheduling, inventory, and administrative duties required to run the practice.
- Guide and coach team members toward continuous improvement, maintaining a strong commitment to the client experience.
- Demonstrate initiative in balancing the needs of both the business and the staff.
- Oversee both Rye Harrison locations with support from additional managers and leaders at both practices.
- Help build the team at the second location to lead and grow the hospital.
- Support both hospitals, balancing the needs of the business with the needs of the team.
Requirements
- A growth mindset; take initiative, welcome feedback, and look for ways to improve yourself, your team, and the hospital.
- Excellent communication and conflict resolution skills; build trust with staff and clients, have hard conversations, and turn tension into resolution.
- A problem-solving attitude; spot opportunities, build a plan, and see it through, both independently and alongside the leadership team.
- A team-first approach; thrive in a collaborative environment and lead by example.
- Empower your team and help them feel confident in their roles.
- Strong organization and time management skills; juggle competing priorities and keep the details right.
- A passion for great client service.
- Comfort with technology; confident with veterinary practice management systems (PIMS), Microsoft Office, and Teams, and can use data to guide decisions.
Skills
- Veterinary industry knowledge
- Hospital operations management
- Leadership
- Communication
- Conflict resolution
- Problem-solving
- Teamwork
- Organization
- Time management
- Client service
- Technology proficiency (PIMS, Microsoft Office, Teams)
- Data analysis
Location
- Rye, NY
- Rye Brook, NY
Work Type
- Full-time
Experience Level
- 2+ years of management experience in a veterinary hospital, animal hospital, or medical practice setting preferred.
Salary/Compensations
- $100,000-120,000 per year
- Eligibility for up to 15% performance-based annual bonus.
Benefits
- Competitive salary
- Medical, dental, vision, and prescription drug benefits for you and eligible dependents
- Paid time off for full-time employees
- 401(k) plan
- Guardian voluntary benefits
- Professional development opportunities
About the Company
- For more than 40 years, Rye Harrison Veterinary Hospital has been a trusted part of the Sound Shore community.
- Grown from a single-doctor practice into a multi-doctor animal hospital offering full-service care, including wellness, urgent care, sick visits, surgery, and dentistry.
- Offers care for exotic patients, including birds, reptiles, and small mammals.
- Opened a second location in Rye Brook in 2026 to add appointment availability and provide more room for the team to grow.
- Aims to meet the needs of the community served.
- Excited about the future and leading the next chapter by supporting a collaborative team, strengthening the client experience, and delivering gold standard veterinary care across both locations.