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About the Role
We are seeking an experienced, highly motivated Certified Pharmacy Technician (CPhT) to join our Specialty Pharmacy team in Albany, NY. In this role, you will provide integrated support to patients and pharmacists through a hands-on approach to delivering exceptional patient care and medication adherence support.
Responsibilities
- Interpret and enter prescriptions accurately
- Clarify prescription orders with pharmacists and/or clinicians
- Label and fill prescriptions for pharmacist verification
- Perform pharmaceutical calculations
- Identify medications requiring special handling, storage, refrigeration, or hazardous medication protocols
- Assemble medication-related supplies, including sharps containers, syringes, needles, alcohol swabs, and bandages
- Prepare medications for delivery to patients and departments
- Answer, resolve, and triage inbound patient inquiries
- Conduct outbound medication adherence and therapy check-in calls
- Obtain refill prescriptions and coordinate renewals
- Resolve insurance-related issues and assist patients with financial assistance resources
- Maintain pharmacy inventory, including medication ordering and receiving
- Provide patient education and medication support via phone
- Enter and manage pharmacy data, including claim adjudication and follow-up activities
- Utilize database applications to organize and maintain accurate records
- Identify trends, resolve issues, and recommend operational improvements
- Participate in continuous process improvement initiatives
- Collaborate effectively with stakeholders across the organization
- Maintain strict confidentiality of sensitive patient information
- Stay current with industry knowledge through continuing education and professional development
- Perform other duties as assigned
Requirements
- Candidates must be nationally certified (CPhT) and registered as a Pharmacy Technician in the state of employment.
- Active Pharmacy Technician registration in the state of employment preferred
- Current National Pharmacy Technician Certification (CPhT) preferred
- If additional state-specific certifications are required, candidates must obtain them within a mutually agreed timeframe as a condition of continued employment
- 1+ year of Pharmacy Technician experience
- 5+ years of Pharmacy Technician experience preferred
- Strong phone and patient communication skills
- Proficiency in Microsoft Excel and Microsoft Word
- Ability to quickly learn new pharmacy systems and database applications
- Strong organizational, analytical, and interpersonal skills
- Organized and detail-oriented
- High integrity and professionalism
- Dependable and quality-focused
- Empathetic and patient-centered
- Strong listener and communicator
- Energetic, motivated, and team-oriented
- Able to maintain discretion and confidentiality when handling sensitive information
- Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms.
- Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Skills
- Specialty Pharmacy
- Patient Care
- Medication Adherence
- Insurance Resolution
- Pharmacy Operations
- Patient Support
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Outlook
- Teams
- PowerPoint
- Data Entry
- Computer Skills
Location
- Albany, NY
Work Type
- Onsite
- Full Time
- 8-hour Shifts
- Rotational Schedule
Experience Level
- 1+ year of Pharmacy Technician experience
- 5+ years of Pharmacy Technician experience preferred
Education Level
- Certified Pharmacy Technician (CPhT)
- Pharmacy Technician registration in the state of employment
Salary/Compensations
- $22.00 - $24.00 per hour
Benefits
- Benefits Start Day One
- 401(k) with Company Match
- Generous PTO & Paid Holidays
About the Company
- Join a Growing Specialty Pharmacy Team Making a Difference in Patients' Lives
- Fast-Growing Specialty Pharmacy Organization
- Meaningful Patient Impact & Career Growth Opportunities
- Shields Health Solutions is committed to pay transparency and equal employment opportunity.
Equal Opportunity
- Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
- Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com.