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About the Role
The Account Specialist is a front-line customer service contact responsible for identifying and addressing the needs of an assigned group of customers using specific account strategies.
Responsibilities
- Maintain and grow current business by developing and nurturing current accounts.
- May actively seek and pursue new business opportunities.
- Address incoming telephone calls, faxes, emails, and other communications in a timely manner.
- Quote prices, lead times, and credit terms to customers according to established guidelines.
- Follow up on quotes to close business or determine the reason an order will not close.
- Review and accept sales contracts, including changes and expedites.
- Manage customer accounts receivables to ensure customers can place and receive orders easily.
- Accurately enter necessary information into corporate databases.
- Demonstrate an understanding of products and services.
- Provide support to other Inside Sales team members as scheduled or as needed.
- Attend training as needed or assigned.
- Perform other duties or special projects as assigned.
Requirements
- Associates degree and 2 years of related experience, or the equivalent combination of education and experience.
- Previous data entry experience, with demonstrated accuracy and attention to detail.
- Previous experience working in an office, administrative, customer service, or hospitality environment preferred.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Strong interpersonal skills and the ability to work effectively with customers and team members.
- Ability to work independently and follow verbal and written instructions.
- Ability to perform basic mathematical calculations accurately.
- Proficient computer and keyboarding skills, with the ability to enter and maintain data accurately and efficiently.
- Ability to work effectively in a fast-paced environment and manage changing priorities.
- Ability and willingness to learn and develop an understanding of Indium products, services, systems, and processes.
- Provide own source of transportation for any local/day travel, including travel between Indium Corporation facilities.
Skills
- Data entry
- Organizational skills
- Interpersonal skills
- Mathematical calculations
- Computer proficiency
- Keyboarding
Experience Level
- 2 years of related experience
Education Level
- Associate's degree
Salary/Compensations
- $43,500 - $52,000 annually
- $21.00 per hour - $25.00 per hour
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- PTO
- Retirement plan
- Volunteer opportunities
- Paid holidays
- Overtime opportunities
About the Company
- Indium Corporation is committed to building an innovative workforce.
Equal Opportunity
- All qualified applicants will be given consideration without regard to race, color, religion, sex, national origin, disability status, pregnancy status, veteran status, or other legally protected characteristics.