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About the Role
Serves as the face-to-face point of contact for patients, obtaining necessary information to register and financially clear them. Enhances the patient experience by demonstrating knowledge of Sutter Health's system and service offerings.
Responsibilities
- Greets patients/family members and obtains/verifies relevant information for patient registration and financial clearance.
- Registers and financially clears patients for service delivery.
- Serves as the customer service point of contact at the point of service.
- Maintains and documents data in patient registration systems.
- Works concurrently on a variety of tasks/projects in a diverse environment.
- Meets or exceeds targeted customer service, productivity, and quality standards.
- Maintains confidential information.
Requirements
- 1 year of recent relevant experience.
- Ability to work with and maintain confidential information.
Skills
- General knowledge of patient access, financial counseling, functions in acute, and non-acute settings.
- Working knowledge and understanding of insurance and medical terminology.
- Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.
- Time management skills.
- Ability to manage frequent in-person patient contacts.
- Demonstrated ability to work in multiple computer systems (patient registration/accounting, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites, data quality monitoring) accurately and efficiently.
- Verbal and written communication skills.
- Active listening skills.
- Accuracy and attentiveness to detail.
- Decision making skills.
- Problem-solving skills.
- Computer proficiency skills.
Location
- CPMC-California Pacific Med Center Davies
Work Type
- Short Hour
- Days
Experience Level
- 1 year of recent relevant experience
Education Level
- HS Diploma or General Education Diploma (GED)
Salary/Compensations
- $35.08 to $49.10 / hour
Benefits
- No
About the Company
- Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Equal Opportunity
- Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.