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About the Role
The Sales Operations Manager is responsible for the accurate and timely execution of recurring sales operations activities, including reporting, PO tracking, data maintenance, planning templates, process administration, and cross-functional follow-up. This role supports the Director of Sales Operations and the broader Account Management team.
Responsibilities
- Prepare, validate, and deliver recurring sales, inventory, forecast, and business-management reporting.
- Maintain PO logs, planning templates, process documentation, calendars, and source data.
- Reconcile routine discrepancies to ensure accurate, timely, and decision-ready outputs.
- Coordinate system setup, timelines, materials, and recurring submissions for new door openings, seasonal account plans, and estimate reviews.
- Support Director-led business, inventory, and account decisions by updating analyses, preparing options, coordinating phase-ins/outs, promotions, and returns, and executing approved actions.
- Prepare and maintain the launch of NPLs in LFW and Launch Memos.
- Validate retailer data, benchmarks, and approved assumptions; identify and escalate missing inputs or inconsistencies.
- Manage planning templates, timelines, data collection, and input consolidation for annual budgets and long-range plans.
- Collect, validate, and organize inputs from Account Leads, Planners, and cross-functional partners for consensus and IBP reviews.
- Prepare analyses and flag exceptions for escalation.
Requirements
- 5+ years of experience in sales operations, retail or inventory planning, account management, finance, or a related commercial function.
- Experience preparing retail, shipment, inventory, and financial reporting in a multi-account or brand environment.
- Strong organization, communication, and follow-through skills.
- Ability to manage recurring deliverables and changing priorities.
- Strong execution, data accuracy, and attention to detail.
- Organized management of recurring deadlines and processes.
- Clear communication, follow-through, and issue escalation.
- Ability to independently resolve routine operational issues.
- Sound judgment in identifying matters requiring Director input.
Skills
- Advanced Excel skills
- Proficiency in PowerPoint
- Proficiency in Word
- Retail planning or data-tool experience preferred
- Advanced reporting capability
- Advanced data-management capability
Experience Level
- 5+ years of experience