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About the Role
Shape foundational customer experiences across self-service and assisted channels for small business card products. Simplify complex journeys into intuitive, scalable capabilities that help customers complete critical activities with confidence, driving end-to-end ownership from discovery through launch.
Responsibilities
- Define product vision, strategy, and roadmap for foundational customer experiences (including spend management, permissions and access, and account management)
- Identify customer pain points and opportunities to simplify and improve end-to-end journeys across self-service and assisted channels
- Lead discovery, research, and requirements development in partnership with cross-functional teams
- Drive end-to-end product delivery from concept through launch, including readiness, rollout, and post-launch iteration
- Establish success metrics and use customer feedback, analytics, experimentation, and operational insights to inform prioritization decisions
- Communicate product strategy, roadmap, progress, and trade-offs to stakeholders and senior leadership
Requirements
- 7+ years of product management experience developing and launching customer-facing products at scale
- Experience leading products through the full product development lifecycle from discovery through launch and optimization
- Experience simplifying complex customer problems and translating them into intuitive customer experiences
- Ability to balance customer needs, business objectives, operational considerations, and technical constraints
- Experience using experimentation and data-driven decision-making to guide product strategy and prioritization
- Experience operating in large, highly matrixed organizations, with strong stakeholder management and communication skills
- Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time.
Skills
- Product management
- Customer-facing products
- Product development lifecycle
- Customer problem simplification
- Data-driven decision-making
- Stakeholder management
- Communication skills
- Spend management
- Permissions and access
- Account management
- Experimentation
Location
- US
Work Type
- Full-time
Experience Level
- Vice President
- 7+ years
Benefits
- Competitive total rewards package
- Base salary determined based on the role, experience, skill set and location
- Commission-based pay and/or discretionary incentive compensation
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
About the Company
- Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.
- Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
- We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
- Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
- We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
- We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations.
- Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
Equal Opportunity
- We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
- We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
- We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
- We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
- Equal Opportunity Employer/Disability/Veterans