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About the Role

Operates a rollback tow truck to safely and efficiently retrieve vehicles sold to the company from various locations in Western NY. Interacts directly with customers selling vehicles to provide exceptional service throughout the vehicle recovery process. Requires self-motivation to maintain high efficiency and customer service standards.

Responsibilities

Operates a tow truck to ensure the safe recovery of vehicles from a variety of customers.
Adheres to all local, state, and federal vehicle safety traffic laws and DOT regulations.
Inspects tow trucks in accordance with the Pre-trip Checklist and reports any discrepancies to management.
Maintains truck and personal appearance in a clean and professional manner at all times.
Takes direction from the Contact Center and CSR II to make efficient use of time and company assets.
Utilizes personal cellular devices for communication with customers and coworkers.
Completes all necessary paperwork as outlined in the standard operating procedures.
Inspects all vehicles being retrieved to company standards and procedures.
Completes vehicle purchasing transaction; cash or check tendered to customer.
Accountable for cash till management during each shift.
Follows all company safety policies and procedures while operating equipment without causing damage or harm to people, property or equipment.
Utilizes software for vehicle recoveries and safe vehicle management.
Provides excellent customer service by serving as the face of the company to customers.
Hands out marketing material to each customer highlighting company services.
May be required to operate certain types of forklifts or heavy machinery with appropriate license.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Must be 21 years of age or older for insurance purposes.
Regularly required to stand, walk, use hands, and talk or hear.
Primarily on feet for long periods of time.
Frequently required to climb or balance and stoop, kneel, crouch, or crawl.
Must regularly lift and/or move up to 50 pounds.
Must occasionally lift and/or move up to 100 pounds.
Requires lifting devices and/or assistance for heavier merchandise.

Skills

Towing experience preferred
Automotive industry experience or knowledge
Customer service
Communication

Location

Western NY

Work Type

Full-time

Experience Level

2 years of towing experience preferred

Education Level

High school diploma or general education degree (GED); or equivalent combination of education and experience.

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
HSA matching
Life insurance
Vision Insurance
Paid time off
Short term & Long term disability
Employee Referral Program

About the Company

Wilbert’s is a family owned and operated automotive recycling company based out of Webster NY since 1952.
Proud to serve the community with the most premium recycled automotive parts in the area.
Looking to add outgoing, honest and respectful individuals to our growing family.
New members will be provided with the proper training and equipment to do the job at task.
Pride in teamwork, customer service, positivity and a safe work environment.

Equal Opportunity

Wilbert's is an equal employment organization that hires employees without regard to race, religion, color, national origin, citizenship, gender, age, veteran status, disability in accordance with Federal, State and Local employment laws.