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About the Role

The Senior Associate, Benefits Service & Technology Solutions is the Benefits Center of Excellence (COE)’s dedicated technical development resource, applying technology expertise to improve the efficiency, accuracy, and reliability of Benefits Services. This role proactively identifies opportunities to simplify processes, reduce manual effort and recurring errors, and enhance the employee and agent experience by designing, developing, implementing, and maintaining practical applications, automated workflows, and other technology-enabled solutions. The individual works closely with Benefits leadership and team members to evaluate operational challenges and translate business needs into effective process improvements and technical solutions, within priorities established by the CVP, Benefits Services and in partnership with HR Technology, IT, Information Security, and vendors. The position also supports assigned Health & Welfare benefits operations, including recurring processing, reconciliations, and resolution of complex issues, providing direct operational knowledge to ensure reliable service delivery. The time allocation between technology initiatives and Benefits operations will vary based on immediate business needs and priorities.

Responsibilities

Partner with Benefits leadership and team members to identify opportunities to improve operational processes through automation, technology solutions, and workflow redesign.
Design, develop, test, implement, troubleshoot, and maintain applications, automated workflows, and tools using Python, HTML, AI-assisted development tools, and other approved technologies.
Evaluate existing Benefits processes to identify inefficiencies, manual activities, recurring errors, and opportunities to improve accuracy, turnaround time, and service reliability.
Translate operational needs and leadership-established priorities into practical technical solutions, recommending approaches and determining implementation methods within approved organizational standards.
Develop solutions that streamline data processing, reconciliations, reporting, controls, and other recurring Benefits activities.
Collaborate with HR Technology, IT, Information Security, and vendors, as appropriate, to ensure solutions align with business requirements, technical standards, and applicable security and governance requirements.
Document solutions, conduct testing, support implementation, and provide ongoing maintenance and enhancements.
Evaluate the effectiveness of implemented improvements and identify opportunities for further optimization.
Execute assigned Health & Welfare benefits operations activities, ensuring accuracy, timeliness, and compliance with established procedures and controls.
Manage weekly Health & Welfare benefit deduction files, including data analysis, reconciliations, discrepancy identification, and resolution.
Coordinate biannual benefit earnings updates, including data preparation, reconciliation, validation, and issue resolution.
Research and resolve complex or escalated benefits administration issues in collaboration with internal partners and external vendors.
Support data processing, reporting, reconciliations, and other recurring benefits administration activities as assigned.
Identify recurring operational issues, errors, or service challenges and recommend improvements to strengthen processes and service delivery.
Collaborate with Benefits colleagues, HR partners, and vendors to support effective administration of benefits programs.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Business Analytics, Human Resources, or a related field preferred.
2–4+ years of relevant experience in benefits operations, technology solutions, process automation, business analytics, or related areas.
Demonstrated experience independently developing applications, automated workflows, or technical solutions using Python, HTML, or comparable technologies.
Familiarity with AI-assisted development tools and their practical application to business process improvement.
Strong analytical, advanced Excel, data analysis, process improvement, testing, and problem-solving skills.
Understanding of Health & Welfare benefits operations, or ability to develop the knowledge necessary to support benefits administration and related process improvements.
Ability to translate business and operational needs into practical technical solutions.
Strong organizational skills, with ability to manage competing priorities and adapt to changing business needs.
Effective communication and collaboration skills, including ability to work with business stakeholders, technical partners, and external vendors.
Demonstrated initiative, attention to detail, sound judgment, and ability to work independently within established priorities and guidelines.

Skills

Python
HTML
AI-assisted development tools
Advanced Excel
Data analysis
Process improvement
Testing
Problem-solving
Organizational skills
Communication skills
Collaboration skills

Location

Hybrid

Work Type

Hybrid - 3 days per week

Experience Level

2-4+ years

Education Level

Bachelor’s degree preferred

Salary/Compensations

$81,000-$104,000

Benefits

Leave programs
Adoption assistance
Student loan repayment programs

About the Company

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Equal Opportunity

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners.