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About the Role
As part of the IT Helpdesk, you will be the face of IT, addressing user inquiries. You will independently handle IT incidents and service requests, ensuring quick and sustainable solutions. You will share responsibility with the team for remote and on-site end-user IT support at our locations. You will support users in a modern Microsoft, Apple, and Google environment. In close collaboration with IT departments, you will ensure the effective processing and further development of our support processes. You will identify optimization potential in daily operations and actively contribute to improving processes, services, and documentation.
Responsibilities
- Handle IT incidents and service requests independently.
- Provide remote and on-site end-user IT support.
- Support users in a modern Microsoft, Apple, and Google environment.
- Ensure effective processing and further development of support processes.
- Identify optimization potential and contribute to process improvements.
Requirements
- Completed training as an IT specialist or comparable IT qualification.
- Several years of experience in German and English IT support and service desk environments.
- Sound knowledge of the Microsoft environment, especially M365, Entra ID/Azure, and Windows.
- Experience with Apple/macOS workstations and supporting users in diverse system landscapes.
- Ideally, experience with managing and assigning permissions (e.g., in SAP).
- Experience with Google Workspace or other cloud-based collaboration solutions.
- Proficiency with ticketing systems and IT service management processes.
- Ability to analyze technical problems structurally and work solution-oriented.
Skills
- Microsoft 365
- Entra ID/Azure
- Windows
- Apple/macOS
- SAP
- Google Workspace
- Ticketing systems
- IT Service Management
Location
- Berlin
Work Type
- Hybrid
- Full-time
Experience Level
- Several years of experience
Education Level
- IT Specialist training or comparable IT qualification
Benefits
- 30 days of vacation
- Sabbatical option
- Flexible working hours
- 30% mobile work
- Job bike
- Subsidy for Deutschlandticket
- Capital-forming benefits
- Corporate benefits (discounts)
- Internal talent programs
- Women's advancement programs
- Training opportunities
- Onboarding events
- Modern offices
- Employee referral program
- Occupational health services
- Company events
- Communities (e.g., Women's Network)
- IT benefit program (financing for technical equipment)
About the Company
- Ströer is a leading German media house focusing on Out of Home business, supported by Digital & Dialog Media and DaaS & E-Commerce.
- They implement an "OOH plus" strategy to create solutions for efficient consumer targeting in digital and public spaces.
- The company has over 11,000 employees across more than 100 locations.
- They are the #1 Out-of-Home provider and a top digital marketer in Germany.
- Achieved 2.07 billion Euros in revenue in the 2025 fiscal year.